What are the responsibilities and job description for the Collections Specialist position at WWBIC?
Company Overview
The Wisconsin Women’s Business Initiative Corporation (WWBIC) is a non-profit organization dedicated to empowering entrepreneurs through quality business and financial education. For over 35 years, WWBIC has provided access to fair capital and financial products, helping thousands of clients achieve their business goals and improve their financial well-being.
Summary
As a Collection Agent at WWBIC, you will play a vital role in managing accounts receivable and ensuring timely collections. Your efforts will directly contribute to the financial health of our organization, enabling us to continue supporting small businesses and entrepreneurs across Wisconsin. The Collections Specialist is a full-time position that will perform collections on delinquent loan accounts, administer collections and credit bureau reporting to ensure compliance, and maintain comprehensive data collection. The Collections Specialist will establish and implement a set of clear metrics to track delinquency trends.
Responsibilities
ESSENTIAL JOB FUNCTIONS:
- Confer with borrowers one day past due until disposition (current, past due, write off, etc.) by telephone, in mail, email, or in person to determine reasons for overdue payments and arrange for debt repayment or establish repayment schedules.
- Submit reports to credit bureaus.
- Manage and resolve credit and E-Oscar Disputes.
- Work with Portfolio Manager and staff as needed to understand and report back on statuses, including site visits and client appointments.
- Apply manual payments, NACHA batch payments, and maintenance on portfolio to ensure proper account aging.
- Reconcile accounts when disputes arise.
- Monitor each client’s progress and document outcomes regularly, recording information and status of collection efforts in servicing/collections systems.
- Assist in overall mission of WWBIC by working in a team environment to effectively complete other duties as assigned.
- Assist in submitting insurance claims when appropriate.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITY:
- None
QUALIFICATIONS:
Minimum five to seven years’ experience required relating to collections and commercial loan processing, loan servicing and/or loan operations experience and small business legal, and/or project management experience. Excellent organizational skills and attention to detail a must. Requires strong verbal and written communication skills with diverse audiences, proficient mathematical and computational skills and the ability to meet deadlines and demonstrate professionalism, and ability to move large volumes of work. The production of quality work along with ability to work quickly under pressure is necessary.
Must have demonstrable MS Office (particularly Microsoft Word and Excel) skills and proficiency in loan servicing software. Database experience a plus. The ability to manage large volumes of work in a busy office is vital. The ability to communicate effectively and work collaboratively with all individuals is necessary. The ideal person is flexible, positive, and has a sense of humor. Must always present a positive professional appearance.
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Work is generally more sedentary in nature with movement required.
- Work is primarily performed within an office environment with standard office equipment although some travel is required.
- Must be able to read, write, and communicate fluently in English. Must have clarity of vision.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
If you're ready to make a meaningful impact while advancing your career in finance, we invite you to apply for the Collection Agent position at WWBIC today!
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- AD&D insurance
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $24
