What are the responsibilities and job description for the Customer Service Representative position at Timely Find?
We are currently seeking candidates for our client - Major Petitions.
Position Overview
As a Customer Service Representative, you will be integral to providing an outstanding shopping experience for our patrons. This role significantly influences customer satisfaction and loyalty, which is essential for driving sales and enhancing the brand's reputation. Acting as a primary contact point between customers and the store, you will address questions, solve problems, and offer support to enrich the shopping journey. Through proactive engagement, the In-Store Customer Service Representative cultivates a hospitable environment, nurturing enduring relationships. Additionally, you will play a crucial part in product promotion, managing returns, and translating customer input into improvement opportunities for store operations. This dynamic position requires a mix of interpersonal skills and product knowledge to ensure every customer interaction is enjoyable and rewarding.
Core Responsibilities
Position Overview
As a Customer Service Representative, you will be integral to providing an outstanding shopping experience for our patrons. This role significantly influences customer satisfaction and loyalty, which is essential for driving sales and enhancing the brand's reputation. Acting as a primary contact point between customers and the store, you will address questions, solve problems, and offer support to enrich the shopping journey. Through proactive engagement, the In-Store Customer Service Representative cultivates a hospitable environment, nurturing enduring relationships. Additionally, you will play a crucial part in product promotion, managing returns, and translating customer input into improvement opportunities for store operations. This dynamic position requires a mix of interpersonal skills and product knowledge to ensure every customer interaction is enjoyable and rewarding.
Core Responsibilities
- Greet incoming customers and extend a friendly welcome.
- Address inquiries from customers regarding products and services.
- Assist customers in selecting products and offering personalized recommendations.
- Handle customer transactions and ensure accurate cash register operations.
- Process returns and exchanges according to store protocols.
- Work together with team members to maintain an orderly and efficient work environment.
- Swiftly and professionally resolve customer complaints.
- Keep an eye on inventory levels and notify management of shortages.
- Promote special deals, sales, and loyalty programs to customers.
- Inform customers about store promotions and forthcoming events.
- Ensure the store remains clean and inviting.
- Gather and record customer feedback into the system.
- Engage in training programs to enhance product knowledge.
- Assist management with visual merchandising initiatives.
- Stay updated on new product launches and industry trends.
- High School diploma or equivalent qualification.
- Preferred prior experience in retail or customer service roles.
- Strong written and verbal communication capabilities.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Experience with point-of-sale (POS) systems is a plus.
- Basic math proficiency for handling cash accurately.
- Proven problem-solving skills, especially in fast-paced environments.
- Ability to stand for extended periods and lift items when required.
- Good organizational skills and attention to detail.
- A team-oriented mindset with the ability to work collaboratively.
- Familiarity with effective sales strategies is advantageous.
- Excellent customer relationship management skills.
- Understanding of retail merchandising principles.
- Positive demeanor and a willingness to help others.
- Basic computer literacy for administrative tasks.
- Open to learning and adapting to new challenges.
