What are the responsibilities and job description for the Program Manager - EMEA position at Times Microwave Systems?
Summary
The Program Manager will support the operational needs of key accounts in Europe from one of our US facilities. This role bridges cross-functional departments with the TMS Europe Sales team to ensure seamless execution of order backlogs, provide operational oversight, and deliver superior service to selected key accounts.
Essential Duties and Responsibilities
- Serve as the primary operational liaison for selected key accounts in Europe, supporting the European BDMs.
- Ensure backlog items are processed and shipped on schedule while maintaining high accuracy and quality standards.
- Act as a coordinator between Sales, Customer Service, Engineering, Operations, and Quality Assurance to resolve account-specific issues efficiently.
- Analyze customer requirements and generate actionable plans to meet and exceed expectations.
- Conduct regular reviews of account activity and project timelines with the local European teams.
- Provide operational input to support customer meetings, including preparation of progress reports and status updates.
- Address and resolve discrepancies in scheduling, product quality, or customer communications, ensuring swift and satisfactory solutions.
- Stay informed on compliance and regulatory standards applicable in the European region.
Qualifications / Requirements
Equal Opportunity Employer – Disability and Veteran
Times Microwave Systems is an equal opportunity employer M / F / D / V.
