Venue Supervisor

Venue Supervisor

Are you a natural leader with a passion for exceptional service? We're looking for a Venue Supervisor to manage both Front of House and Back of House staff, ensuring top-tier operational standards and guest experiences in line with Company Policy, Procedures, and Gaming Regulations.

Schedule:
You'll most likely work 12:30 PM - 9:00 PM or 1:30 PM - 10:00 PM, but we're looking for someone with open availability to meet the needs of our dynamic venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for training, scheduling and supervision of all staff in assigned Food & Beverage outlet. Outlet supervisor may be used in any capacity on property.
• Strong experience in People Management, including HR tasks and team building
• Kitchen Supervisory Experience with a focus on operational excellence
• Monitor and manage inventory levels to ensure adequate stock while minimizing excess.
• Maintain par levels for all food and beverage items based on usage patterns and forecasted demand.
• Handles all associate relation issues as needed, promoting a positive work environment.
• Supervises and reports to management all associate call ins and scheduling conflicts to ensure a cost-effective staffing level.
• Promote outstanding guest relations resolving any guest dispute promptly and in a courteous manner. Constantly monitoring operations during peak hours by talking with customers and working alongside staff.
• Ensures standards for Health and Safety are met and maintained at all times.
• Knowledge of all State alcohol and NYS Commercial Gaming Regulations and ensures adherence.
• Responsible for hiring, training, scheduling, transferring, suspending, promoting, discharging, evaluating, assigning and discipline of all assigned venue associates.
• In-depth knowledge of Sanitation and Food Safety Guidelines
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all service associates on assigned shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required. Two- or four-year degree is Hospitality Management or related field preferred. A minimum of two years’ experience in restaurant service with supervisory experience required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The Associate frequently is required to stand and walk.

The Associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud.

BENEFITS:

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement for eligible employees
• Discounts available for Hotel, Restaurants, Spa Services, and more!