What are the responsibilities and job description for the Customer Service Representative position at Tioga Plumbing & Electric?
About Us
Tioga Plumbing & Electric is a family-owned and operated, fast-growing company serving both residential and commercial clients across the DFW metroplex. With a reputation for excellence, we specialize in plumbing and electrical services for new restaurant builds, as well as providing expert service to both commercial and residential customers. We are committed to providing top-quality customer service, and we're looking for a driven individual to join our team!
Position Overview
We are seeking a highly motivated and detail-oriented Customer Service Representative (CSR) to be the first point of contact for our customers. As a CSR, you will play a critical role in providing excellent customer service and ensuring a smooth process from initial contact to service delivery. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, this is the perfect opportunity for you! This is a full-time, in-office position.
Duties and Responsibilities
Tioga Plumbing & Electric is a family-owned and operated, fast-growing company serving both residential and commercial clients across the DFW metroplex. With a reputation for excellence, we specialize in plumbing and electrical services for new restaurant builds, as well as providing expert service to both commercial and residential customers. We are committed to providing top-quality customer service, and we're looking for a driven individual to join our team!
Position Overview
We are seeking a highly motivated and detail-oriented Customer Service Representative (CSR) to be the first point of contact for our customers. As a CSR, you will play a critical role in providing excellent customer service and ensuring a smooth process from initial contact to service delivery. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, this is the perfect opportunity for you! This is a full-time, in-office position.
Duties and Responsibilities
- Manage inbound customer communications
- Answer incoming calls and emails to address customer questions, requests and issues.
- Scheduling customers
- Collect important information from the customer to add them to the schedule for service work.
- Light data entry
- Including but not limited to entering customer information in ServiceTitan or similar CRM software.
- Track interactions in ServiceTitan
- Record customer interactions in internal system for cross-functional awareness and relationship development.
- Other duties as assigned.
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- 2 years’ experience using ServiceTitan is required.
- Previous experience in a customer service or administrative role (experience in plumbing, electric, or home services is a plus)
- Excellent problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency with computer systems, including MS Office and CRM software
- A positive, friendly, and team-oriented attitude
- Ability to sit for extended periods and use a computer and phone.
- Occasional lifting and carrying of up to 10 pounds.
- Competitive hourly wage
- Opportunity for career growth in a rapidly expanding company
- Supportive and dynamic work environment
- Paid training and development opportunities
- Health, dental, and vision insurance
- Aflac
- Vacation
- Company sponsored events
Salary : $17 - $22
