What are the responsibilities and job description for the Director of Operations position at Tire Discounters?
Service Manager Position Overview
Tire Discounters is seeking a skilled Service Manager to lead and support a team of technicians in delivering exceptional service and ensuring customer satisfaction at our stores. As a key member of our management team, you will play a vital role in driving business growth and maintaining high-quality standards.
Key Responsibilities:
1. Leadership and Coaching: Lead and coach technicians to achieve high-quality service standards, promoting a culture of excellence and continuous improvement.
2. Performance Management: Manage performance, assist with hiring, and oversee workflow in the service bay to ensure efficient operations and optimal productivity.
3. Communication: Communicate wait times to sales staff, promoting seamless collaboration and enhancing the overall customer experience.
4. Compliance: Ensure compliance with quality, safety, and regulatory standards, maintaining a safe working environment for all employees.
Requirements:
1. Experience: Proven experience in automotive service/repair, preferably with certifications in relevant areas.
2. Leadership Skills: Strong leadership skills with a track record of successfully managing teams and achieving business objectives.
3. Valid Driver's License: Possess a valid driver's license and be available to work Saturdays as required by the business.
4. Mechanical Hazards: Comfortable with occasional mechanical hazards and outdoor conditions, adapting to changing work environments.
Compensation and Benefits:
As a valued member of our team, you will receive a competitive weekly hourly rate, monthly individual spiffs, and participate in the monthly store bonus. We offer well-defined paths for career advancement, with many leaders within our company having started in the store.
Skill Development:
You will receive paid company training at all levels, led by master certified trainers and experienced leaders. This investment in your professional growth will enable you to enhance your skills and contribute to the success of our organization.
Tire Discounters is seeking a skilled Service Manager to lead and support a team of technicians in delivering exceptional service and ensuring customer satisfaction at our stores. As a key member of our management team, you will play a vital role in driving business growth and maintaining high-quality standards.
Key Responsibilities:
1. Leadership and Coaching: Lead and coach technicians to achieve high-quality service standards, promoting a culture of excellence and continuous improvement.
2. Performance Management: Manage performance, assist with hiring, and oversee workflow in the service bay to ensure efficient operations and optimal productivity.
3. Communication: Communicate wait times to sales staff, promoting seamless collaboration and enhancing the overall customer experience.
4. Compliance: Ensure compliance with quality, safety, and regulatory standards, maintaining a safe working environment for all employees.
Requirements:
1. Experience: Proven experience in automotive service/repair, preferably with certifications in relevant areas.
2. Leadership Skills: Strong leadership skills with a track record of successfully managing teams and achieving business objectives.
3. Valid Driver's License: Possess a valid driver's license and be available to work Saturdays as required by the business.
4. Mechanical Hazards: Comfortable with occasional mechanical hazards and outdoor conditions, adapting to changing work environments.
Compensation and Benefits:
As a valued member of our team, you will receive a competitive weekly hourly rate, monthly individual spiffs, and participate in the monthly store bonus. We offer well-defined paths for career advancement, with many leaders within our company having started in the store.
Skill Development:
You will receive paid company training at all levels, led by master certified trainers and experienced leaders. This investment in your professional growth will enable you to enhance your skills and contribute to the success of our organization.
