Supervisor, Accounts Receivables

ABOUT US:

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a “WOW” experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

POSITION OVERVIEW:

The Accounts Receivable Supervisor is responsible for overseeing and managing the timely reconciliation, cash application, and collection processes for Tire Discounters portfolio of customers across all brands. In addition, this role will partner with Tire Discounters Fleet sales support team and third-party collections partner to ensure proper invoicing in an effort to maximize collections and improve the customer experience.

The Supervisor will lead the Accounts Receivable team, which includes accounting professionals and specialists, by providing guidance, monitoring performance, and driving continuous process improvements to enhance the efficiency, accuracy, and effectiveness of accounts receivable operations. In addition to managing the team, the Supervisor will play a key role in resolving payment issues, negotiating with clients, and ensuring compliance with relevant laws and regulations, all while ensuring proper procedures are maintained for accounts not processed through MFC.

ESSENTIAL FUNCTIONS:

• Set clear performance goals and key metrics for the Accounts Receivable (AR) team, aligning with Tire Discounters' financial objectives, to ensure efficient management of AR for assigned business units.
• Partner with Fleet sales support team to oversee the end-to-end invoicing process for assigned business units, ensuring accuracy, completeness, and timely distribution while resolving any discrepancies that arise.
• Implement proactive strategies to collect outstanding balances, including sending reminders, following up with customers, and escalating overdue accounts when necessary, ensuring accounts not processed through Fleet Center are prioritized.
• Serve as the liaison with My Fleet Center to ensure agreed upon procedures are being utilized.
• Summarize Accounts Receivable Aging and Days Sales Outstanding with My Fleet Center account responsibilities and internal accounts receivable activity.
• Work closely with customers facing payment difficulties within assigned business units to negotiate feasible repayment plans while protecting the company's interests and maintaining positive relationships.
• Ensure all invoicing and collections processes for assigned business units comply with company policies, financial regulations, and internal controls, implementing process improvements to enhance efficiency.
• Maintain accurate documentation of invoices, payments, credit memos, and adjustments, ensuring a structured and accessible record-keeping system for compliance and audit purposes.
• Oversee the receivables portfolio for assigned business units, analyzing account aging, maintaining appropriate reserves for bad debt, and collaborating with third-party collection agencies as needed.
• Provide leadership, guidance, and training to the AR team, fostering professional development and setting clear expectations to enhance team performance and ensure efficient receivables management.
• Investigate and resolve billing disputes, chargebacks, and discrepancies by collaborating with internal departments and customers to facilitate prompt resolution, ensuring proper documentation.
• Identify opportunities to improve AR efficiency for assigned business units through automation tools, ERP system enhancements, or AI-driven analytics, especially for collections forecasting.
• Maintain strong customer relationships by addressing inquiries, providing statements, and proactively managing overdue balances for assigned business units to avoid escalations.
• Assist in internal and external audits by ensuring accounts receivable records for assigned business units are accurate, well-documented, and compliant with financial reporting standards.
• Ensure the accurate application of incoming payments to customer accounts, promptly reconciling discrepancies to maintain up-to-date and accurate ledgers for assigned business units.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Comprehensive knowledge of managing accounts receivable and related financial functions, billing processes, credit management, and collections strategies.
• Strong analytical skills, with the ability to interpret data, create actionable insights, and present findings to senior management and stakeholders in a clear, concise manner.
• Meticulous attention to detail and proven ability to process and validate numerical data accurately, ensuring financial integrity and compliance.
• A problem-solving mindset with a continuous improvement approach, identifying inefficiencies and implementing effective solutions for better operational performance.
• High level of professionalism and the ability to handle sensitive information with confidentiality and discretion, ensuring compliance with organizational policies and legal regulations.
• Strong interpersonal and communication skills, with the ability to effectively engage and collaborate with cross-functional teams, customers, and external partners.
• Experience with automated invoicing systems, payment gateways, and integration of A/R functions into broader ERP systems for efficiency and accuracy.
• Strong decision-making skills, with the ability to resolve conflicts and make timely, well-informed choices that benefit the organization.
• Proficiency in using accounting software (e.g., Sage, Epicor), with the ability to efficiently navigate and leverage the system for optimal invoicing, collections, and reporting.
• Advanced skills in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis, for generating financial reports and performing in-depth analysis.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in accounting or related field or an equivalent combination of education and experience.
• Established track record in leading and developing teams, fostering collaboration, and demonstrating strong negotiation skills to resolve customer payment issues.
• Minimum 5 years experience in accounts receivable, financial operations, or a similar role, with a demonstrated ability to manage and optimize A/R processes.
• Proven track record of successfully managing teams and driving performance improvements within an accounts receivable or finance function.
• Experience working with accounting software (e.g., Sage, Epicor) and financial reporting tools.

PHYSICAL DEMANDS:

• This job primarily operates in an office setting.
• Routinely uses standard office equipment such as computers, phones, photocopier and filing cabinets.
• Regularly required to talk and/or hear/listen.
• Required to stand, walk, use hands and fingers, handle and/or feel.
• Ability to travel as needed.