Studio

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more.

Our members love the flexibility they find with Studio, backed by Tishman Speyer’s 40 years of expertise.

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential.

Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses.

We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments.

By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs.

We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.

S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position :

Tishman Speyer is looking for a Coworking Ambassador to join the Studio team in New York.

Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day.

As a Coworking Ambassador in Chicago, you’ll help to build an engaged and connected community at your location. Your focus on hospitality, energetic and warm disposition, and ability to create personal connections with your members will be paramount in helping each member feel like they’re a part of the Studio family.

We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.

In addition to creating a strong community, you’ll also be focused on operational excellence, and creating workspaces that look and feel amazing.

As the face of your location you’ll be the first point of contact for your members. You’ll run point with day-to-day tasks to ensure operational success and help make the member’s experience the best that it can be.

You’ll drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more.

This Ambassador will report to the General Manager of the Studio space and is an integral part of the Studio team.

Your key responsibilities :

Operations

Conduct member feedback analyses to address opportunity areas and create action plans

Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workorders

Manage pantry and supply inventory and ordering, and oversee mail and package process

On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures

Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards

Ensure education and enforcement of the Studio’s policies and procedures for all members

Hospitality

Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all

Provide proactive, warm service that goes above and beyond to keep members happy

Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development

Promote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and more

Build relationships with local businesses and community organizations to curate programming

Develop innovative ways to surprise and delight members to create a unique experience

Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction

Address member feedback promptly, and loop in the General Manager when needed

Sales

Manage leads and tour pipeline in our Customer Relationship Management platform

Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story

Assist with updating the leasing and marketing platforms to attract new members

About you : Qualifications :

Qualifications :

College graduate with four-year degree

2 years of experience in hospitality, sales, or operations

Experience in customer service

Financial literacy, project management and business operations experience a plus

Due to the nature of the role this position requires onsite presence

Critical Competencies for Success :

Excellent interpersonal, verbal, and written communication skills

Strong organizational and project management skills; Excited to wear many hats and handle several projects at once

Passion for working with people, creating amazing experiences, and leading with hospitality

Takes initiative and is a proactive contributor always focused on continuous improvement

Attention to the small details, ensuring quality and standards are never compromised

Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements :

You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community

You will roll up your sleeves because no task is too big or too small you are team player and willing to help with any task

You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

You find a way to make the member happy in each interaction so they walk away with a smile

You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Additional Requirements :

Prolonged periods of standing

Frequent walking

Occasionally lift and / or move 10-20 lbs

This role requires an onsite presence

The base compensation range for this role is $50,000 -$57,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and / or licensure required of an individual in this particular role.

The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Last updated : 2024-09-08

Salary : $50,000 - $57,000