Expert Program Analyst

Are you an Expert Program Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

An experienced Program Analyst, Expert who will support Power Bi development from Demand to delivery.
• The analyst will develop and maintain Power Automate workflows to optimize business processes.
• The analyst will create and manage Power BI dashboards and paginated reports for data-driven insights.
• The analyst will work with ServiceNow, particularly Operators Workspace, to enhance IT service management.
• The analyst will perform API integrations and troubleshoot connectivity issues between platforms.
• The analyst will implement and enhance monitoring solutions to improve system reliability and performance.
• The analyst will collaborate in an Agile environment, participating in scrum ceremonies and ensuring efficient planning, development, testing, and deployment to production.
• The analyst will effectively communicate technical concepts to both technical and non-technical stakeholders.
• The analyst will utilize strong troubleshooting skills to identify and resolve issues in a timely manner.
• The analyst must demonstrate a self-motivated, team-oriented mindset to drive continuous improvement.
  
  

• Must have proven experience with Power Automate & Power BI (including paginated reporting).
• Must demonstrate knowledge of ServiceNow, particularly Operators Workspace.
• Must have hands-on experience in API calls and integrating monitoring solutions.
• Must have a strong understanding of Agile methodologies and working in scrum teams.
• Must have Excellent communication and troubleshooting skills.
• Must be a proactive, self-motivated team player who thrives in a dynamic environment.
• Must have experience with cloud platforms like Azure or AWS.
• Must have Knowledge of additional ITSM tools and automation frameworks.
• Certifications in any of the technologies listed are preferred: ServiceNow and Power BI

Education:

• Master's Degree in a Business Discipline, or equivalent PLUS 15 Years of experience
• Ten (10) years of additional relevant experience may be substituted for education

Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation

Location:

• Remote, USA
• Monday - Friday (7:00 AM - 3:30 PM CST)

Pay Range:

• The pay for this position ranges from $52,730 to $85,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
• Also, certain positions are eligible for additional forms of compensation, such as bonuses
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/