What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Titan America?
Overview
Titan America, LLC, is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan America is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity and connect society.
Success begins with hiring the right people to partner with us as we grow and develop our business. People are central to everything we do. It is through their efforts and talents that Titan has been successful for over 100 years.
Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Richmond, VA. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication.
Responsibilities
- Responsible for order taking, scheduling, dispatching and customer relations
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
- Resolve transportation conflicts and handle unusual and difficult customer complaints
- Provide customer support to ensure maximum efficiency
- Embraces and enhances a performance based Safety Culture
- Is positive and upbeat in all communications with customers and other departments
- Relentlessly pursues a solution to every issue that a customer brings to them
- Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
- Identify and communicate repairs and maintenance of logistics communication equipment
Qualifications
- High School education or equivalent required, secondary education preferred
- Two to four years’ experience in dispatch or logistics required; construction industry experience preferred
- Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
- Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
- Familiar with geographical areas in Northern Virginia
- Bilingual, English/Spanish a plus
- Must be able to work flexible hours and overtime
- Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
