What are the responsibilities and job description for the Field Operations Manager position at Titan Security Group?
Take Your Security Career to the Next Level!
Are you a security professional looking to step into a leadership role? Do you thrive in a fast-paced environment where you can make a real impact? If so, Titan Security Group wants to hear from you!
Titan Security is one of the fastest-growing, privately held security service providers in the country. We’re small enough that your work matters but large enough to provide security services at iconic locations like Willis Tower and Millennium Park.
Join our team as a Field Operations Manager and help oversee a select group of Titan Security accounts in the Green Bay and Wausau, WI areas . In this role, you’ll work closely with a Portfolio Manager or Director of Operations , ensuring top-tier security service and operational excellence.
What You’ll Do
As a Field Operations Manager , your key responsibilities will include :
Training & Development : Provide ongoing coaching and training to security team members in customer service, compliance, and quality assurance procedures.
Team Leadership : Monitor, mentor, and manage staff performance, including attendance, disciplinary actions, and appraisals.
Recruitment & Onboarding Support : Assist HR and Senior Operations Managers in hiring, training, onboarding, and, if necessary, terminations .
Incident Response : Handle escalated security issues and emergency situations promptly and professionally.
Reporting & Compliance : Prepare and maintain reports on incidents, personnel activity, and account trends .
Flexible Schedule : Adapt to business needs, including weekend availability .
Other duties as assigned to support the success of Titan Security operations.
What We’re Looking For
To be successful in this role, you’ll need :
- Age Requirement : Must be at least 21 years old .
- Education : High School Diploma or GED.
- Experience :
- At least 2 years of experience as a Security Lead, Supervisor, or a related customer service leadership role (e.g., retail or hospitality).
- Licensing & Background Requirements :
- Ability to acquire and maintain a valid WI Private Security License .
- Valid driver’s license in good standing.
- Ability to pass a pre-employment drug screening and background check .
- Technical & Physical Abilities :
- Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) .
- Ability to lift 75 lbs, conduct foot patrols, climb stairs, and work in various weather conditions .
- Strong English communication skills (reading, writing, speaking, and understanding) .
- Bonus Points :
- Bi-lingual candidates are highly encouraged to apply!
Important : A minimum of 2 years of managerial experience is required to be considered for this role.
What We Offer
Competitive Pay : $24.00 - $25.00 per hour (based on experience)
Paid Time Off & Holidays
Medical & Dental Insurance
Opportunities for Career Growth & Promotion
Ongoing Skills-Enhancing Training
Join Titan Security Group Today!
Be part of a team that values professionalism, teamwork, and career growth . If you’re ready to step up as a Field Operations Manager and make a meaningful impact in the security industry, apply today!
Visit Titan Security Careers to learn more and apply.
Titan Security Group is an Equal Opportunity Employer – EOE / M / F / D / V
Salary : $24 - $25
