What are the responsibilities and job description for the Box Office Coordinator position at Tivoli Theatre Foundation?
Essential Job Functions:
- Manages, hires, trains, schedules, and supervises box office staff and oversees daily box office operations
- Show day box office management- sending sold maps, guest lists, preliminary audits, etc.
- Ensures Box Office department delivers exceptional customer service to all guests
- Assists Ticketing Manager in all aspects of Broadway subscription sales
- Assists with customer lists for events and marketing
- Oversees box office receipts and cash drawer reconciliation
- Processes complimentary ticket orders for media partners, staff and sponsors
- Assists Ticketing Manager is assessing hold inventory
- Proofing and verifying all event info for on-sales
- Works with Community Engagement department on fulfilling group sales and comps
Qualifications:
- Understanding of Ticketing systems such as Ticketmaster/Archtics or similar ticketing experience preferred
- Prior experience with managing season ticket and other premium offers preferred
- Excellent customer service skills required
- Flexibility to work nights, weekends and holidays required
- Basic accounting knowledge
- Proficient computer skills
- 2 or more years of related management experience preferred
- Ability to multi-task and adjust to rapidly changing business conditions
- Ability to work independently and effectively
Please Note:
- Days/Hours: Primarily Monday-Friday 9:30 AM - 4:30 PM, and show days as needed.
- Variable schedule including daytime, evening, weekend, and holiday hours.
- Position Type: Full-time hourly with potential for salary; hourly rate based on experience
Job Type: Full-time
Pay: $16.96 - $20.42 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $20
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