What are the responsibilities and job description for the Director, Customer Success (Remote - US) position at TixTrack?
At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2023-24.
Even with a highly dispersed, remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2025.
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
About The Role
The Director, Customer Success (Ticketure) is a strategic and supportive partner for our customers at every stage of the buying process. This role is responsible for proactively partnering with our customers and establishing positive customer experiences with the TixTrack organization and solutions while focusing on the long-term success and adoption of our solutions by our customers. This position ensures long-term client retention by executing recurring meetings with key customers, understanding the customer’s business, and their product needs, tracking important timings for each customer, and ensuring the customer is leveraging our solutions to their fullest. The Director, Customer Success serves as a product expert on how our solutions work and utilizes strong organizational skills and analytical thinking to manage key customer requests. This position reports directly to the VP, Product Management & Customer Success (Ticketure).
This position is full-time and fully remote. Candidates may be required to travel and / or meet up in-person from time to time. There may also be an expectation in the future for hybrid in-office work.
About You
- You excel in structuring processes and demonstrate a deep understanding of customer needs, ensuring their success and satisfaction.
- You possess the ability to develop and implement effective customer success strategies, quickly learning and adjusting to dynamic, fast-paced environments.
- You have a high level of technology awareness, capable of discussing complex technical topics such as networks, APIs, and technical integrations, facilitating seamless communication between customers and technical teams.
- You bring a deep understanding of customer experience and service, preferably within the ticketing industry, enabling you to address industry-specific challenges effectively.
What You'll Do
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
What You'll Bring
Minimum Requirements
Essential Skills
Tools You’ll Use
What We Value
Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.
Our Commitment to Diversity
TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.
We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.
What We Offer
California Applicants : CCPA / CPRA Notice
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com .
Salary : $110,000 - $140,000
