ERP Support Specialist

About Us:

Headquartered in Washington, DC, Tiye Consulting, LLC provides services to the federal, state, and local government, as well as, the private sector. Tiye Consulting brings expertise in technical writing, training, management and software development. We offer fast, reliable, immediate, productive and experienced resources from multiple disciplines to reduce risk and ensure customer satisfaction.

About the Role:

The ERP HRMS Support Specialist will maintain support for security and workflow configuration across agency’s Workday HRMS application. Support for Workday to include primary point of contact for security and workflow configuration, reviewing, documentation, certification, process improvements, troubleshooting and username/password issues. Position also provides support for special projects, ERP testing, reporting, system monitoring and other related assignments. To include working to design, test and implement technical solutions to support needed reporting, forms and integrations as defined by business requirements across ERP applications.  Must be technically oriented (good problem-solving and troubleshooting skills), exhibit excellent communication skills (both written and verbal), superior customer service skills, are self-motivated and self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on- time completion of tasks.

Responsibilities:

·       Maintain application security configuration across applications  

·       Maintain workflow approval configuration across applications

·       Provide username and password support for applications

·       Create and maintain documentation for all Application Security and Workflow procedures

·       Assist with training as needed to staff for initial system access

·       Create and maintain training documentation as needed

·       Gather requirements for assigned tasks to design, build(configure) and test of production fixes and enhancements

·       Perform projects and other related assignments as needed

·       Perform re-certification for system access per policy

·       Perform audit support tasks as assigned

·       Provide support for ERP team devices to include troubleshooting, quarterly reviews and patching

·       Create reports as requested to assist in monitoring and troubleshooting

·       Create requested documentation; in a manner that is consistent with company standards and procedures

·       Use of HRMS development and reporting tools to support reporting, integration and other related assignments

·       Use of HRMS development and reporting tools for special projects, ERP testing, reporting, system monitoring and other related assignments

·       Must be able to communicate effectively with business users

·       Must be able to respond to requests to username and password issues in a manner that ensures customer satisfaction

·       Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures

Candidate Requirements:

·       Associate’s degree from a two-year accredited college in Business Administration, Information Systems, or a related field; or equivalent combination education and experience

·       3 years’ experience or equivalent combination of education, training, and experience in providing operations support, quality customer service and troubleshooting capability for Workday’s HRMS software solution

·       3 Superior Workday Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data

·       3 years’ proven workflow, application security and 3rd party integration experience supporting Workday

·       3 years demonstrated technical Workday experience with the following:  Workday HRMS Application Security, working to provide HRMS system solutions for Workday, Workday HRMS Workflow experience, Creation and maintenance of various Workday Services for Integration with 3rd party vendors, Proven experience creating and updating custom reports in utilizing Workday reporting tool(s)

·       Ability to logically troubleshoot technical problems. Strong analytical & problem-solving skills

·       Understanding of the systems development lifecycle

·       3 years demonstrated experience developing application solutions for relation database applications

·       Demonstrated ability to work effectively with end-users, technical team members and management

·       Workday Technical functional knowledge in two more of following Workday Functional areas: HR, Payroll, Benefits, Recruiting or Time Reporting

·       3 Superior Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data

·       Strong verbal and written communication skills

·       Both self-disciplined and self-motivated

·       Ability to quickly learn and support new application processes and/or procedures

·       Ability to manage work and maintain focus on assigned tasks and consistently follow through on assigned tasks and meet deadlines effectively and efficiently

·       Must have strong writing skills and be able to create test scripts, procedures, training documentation etc.

·       Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

·       Working knowledge of Microsoft Windows products (Excel, Word, Access)