Consumer Insights Specialist, Customer Experience

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Consumer Insights Specialist, Customer Experience

Job Summary

The Consumer Insights Specialist will join a growing team, leading insights and analysis to support TJX brand’s growth. The Specialist will be responsible for supporting research and analysis for our on-going Customer Experience tracking programs across all 5 brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) to help improve the in-store experience for our shoppers. A successful candidate should demonstrate strong analytics, business intuition, and communication skills. They will work cross-functionally with a wide variety of data sources and partners including Operations, Marketing, IT, as well as our external CX/research partners.

Major Areas of Responsibility

• Support understanding of Customer Experience wins and opportunities for US Stores by analyzing data and generating insights
• Support understanding of impact of in-market tests
• Lead survey and program health and find opportunities for operational and insight improvements
• Partner with field leaders to ensure appropriate access and store information so the right data is with the right users
• Translate data into relevant findings and communicate insights to internal team and business partners
• Establish partnerships across various business functions within TJX, and research vendors

Qualifications

• Bachelor’s degree; minimum 2 years’ experience in market research
• Background in generating insights and action from quantitative research
• Passion for understanding consumers’ mentality and behaviors, advocating for the customer, and growing in the insight function
• Ability to learn and quickly apply new tools and techniques
• Adept at presenting complex concepts in an easy to understand and actionable way
• Attention to details and able to grasp the big picture
• High degree of proficiency with Microsoft Office products

We care about our culture, but we also prioritize your needs! 

• Competitive Pay 
• Hybrid Work Environment 

• Weekly paychecks 
• Paid time away 
• Programs to support environment and corporate responsibility 
• TAAP – TJX Associate Assistance Programs  
• Associate Discount 

• Career Development Opportunity 
• Be a part of an inclusive team  

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you. 

This position has a starting salary range of $66,500 to $83,100 per year.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Salary : $66,500 - $83,100