Guest Services - Usher

St. Louis CITY SC

Who CITY is:

St. Louis CITY SC is more than just the newest local MLS soccer team-- we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing Guest Experience family in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.

Who you are:

CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value.

Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.

What CITY does:

Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.

How to Make the Team:

Bring your passion to the pitch as you work to provide a world-class guest service experience to any visitor of Energizer Park. Our mission is to develop a fan-centric organization that continues to deliver a best-in-class guest experience.

Match Day Event Staff Responsibilities Include:

Scan and monitor tickets as guests enter the facility, while also serving as a key guide for any directional assistance that guests may need.

Provide critical wayfinding information for fans/guests including but not limited to locations of restrooms, concession stands, first aid, and emergency exits.

Identify guest needs and provide exceptional customer service.

Monitor guest activity and enforce stadium rules or policies that ensure the safety of all guests.

Assist in creating and delivering the most inclusive experience for all visitors of Energizer Park. 

A Commitment to following all emergency protocols of the stadium and district. Other duties and responsibilities as assigned.

Who You Are:

Friendly: Bring energy and a can-do attitude to the role every day; committed to customer service. 

Flexible: Switch gears on a moment's notice and adapt to shifting priorities 

Outgoing: Remains socially confident in all situations.

Solutions-Oriented: Show off your problem solving and decision-making skills while focusing on the solutions in every case.

Available: Must be available to work 85% of scheduled MLS home matches. Must be open to work additional matches that get added to the calendar throughout the year.

Your Training & Talent:

16 years of age or older.

Previous experience in guest services in a stadium or venue preferred.

Passionate and invested in your work, detail-oriented, highly organized individual.

Accustomed to working in a fast-paced environment with ability to multi-task and collaborate.

Must be available to work 85% of scheduled MLS home matches and willing to work flexible hours.

Motivated, self-starter with a no-task-too-small attitude.

Strong interpersonal communication skills.

Some roles require minor lifting and prolonged standing on game nights and during event days.

Must be able to work in indoor and outdoor conditions, including extreme heat and cold.

Knowledge of soccer is a bonus but not required! 

Where You'll Go:

You can expect to work at the following locations:

Energizer Park

St. Louis CITY SC's Administrative Headquarters St. Louis CITY SC's district in Downtown West.

What's in It for You:

Ground level guest services experience for a brand-new MLS Franchise

Experience and growth in the sports industry

Ever-evolving employee perks

Fine Print:

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.