What are the responsibilities and job description for the Hotel Guest Service Agent position at TKO EMPLOYMENT SERVICES DELAWARE LLC?
Job Details
Description
Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.
Team Member Benefits:
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Medical, Dental and Vision
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Employer Paid Life Insurance
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Other Supplemental Benefits
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Employer Matched 401K
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Hotel Room Discounts across multiple brands
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Enhanced paid vacation, sick time and holiday pay
Essential Job Functions:
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Greet, register, and assign rooms to guests of the hotel.
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Verify customers' credit cards and establish payment method.
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Compute bills, collect payments, and make change for guests.
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Answer hotel phone and handle guest requests and inquiries.
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Transmit and receive messages, using telephones or PMS system.
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Deposit guests' valuables in hotel safes or safe-deposit boxes.
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Perform bookkeeping activities, such as balancing accounts.
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Serve food and beverages to guests, ensuring a positive dining experience.
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Practice safe work habits and use required safety equipment.
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Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
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Make and confirm external reservations for dinner, entertainment, and transportation.
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Perform other duties as requested by management.
Qualifications
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High School diploma or equivalent preferred.
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Previous customer service experience required or equivalent training. Hotel experience is a huge bonus!
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Dynamic, engaging and passionate personality with the ability to multi-task
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Work schedule varies and may include working on holidays, and weekends.
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Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Job descriptions and responsibilities are subject to change depending on business needs.
