Recovery Resource Navigation Specialist - Lebanon

LOCATION: 100% ONSITE, Lebanon, NH
SALARY RANGE: $22.00-$24.00 per hour
HOURS: 40 hours per week
SUPERVISOR: Recovery Program Director

BASIC FUNCTION:
The role of the Resource Navigation Specialist is to provide direct support and assistance for those connecting to TLC’s community-based drop-in program. Support and assistance includes, but is not limited to, resource navigation to address basic needs such as housing, transportation, and food including contacting community agencies, filling out and submitting applications, arranging for transportation options, applying for public benefits, and advocacy. By serving as a role model, mentor, advocate and motivator, the Resource Navigation Specialist will also play a supportive role for those experiencing or recovering from substance use.

ESSENTIAL DUTIES AND TIME ON TASK EXPECTATIONS
Resource Navigation (45%)

• Coordinate all aspects of the Resource Navigation program at TLC's new drop-in center
• Manage the referral and intake process for assigned programs
• Maintain adequate walk-in coverage at the Lebanon office
• Assign requests for Resource Navigation to Family Support staff for follow up and documentation
• Facilitate the compilation and upkeep of a resource list for TLC staff and a website list for the TLC community

Comprehensive Recovery Support for individuals and families (25%)

• Schedule sessions to provide recovery support and ongoing case management assistance
• Work towards obtaining Certified Recovery Support Worker (CRSW) certification
• Develop strong, healthy relationships with participants that support their healing processes and growth in their recovery journey
• Actively identify and support linkages to community resources that support the participant’s goals and interests
• Perform intakes screenings and design recovery plans with new members requesting services

Documentation (20%)

• Complete required electronic documentation and program-specific forms thoroughly, accurately, and on time using various data platforms as required by contract.

• Accurately enter data into multiple data management systems
• Accurately report time worked using TimeWorksPlus

Meetings/Trainings/Supervision (10%)

• Participate in supervision and self-evaluation
• Participate in required trainings specific towards resource navigation, the recovery field, and professional development
• Attend and contribute towards scheduled team meetings

REQUIREMENTS

• Intermediate computer skills
• Education and experience in recovery-based field preferred
• Able to work a minimum of four evening shifts per week (until 6 pm)
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills

ESSENTIAL TRAITS

• Capable of meeting people where they are at and supporting them towards their own self-directed goals
• Accepts and supports all pathways to recovery
• Strong team player
• Values diversity and inclusion
• Ability to work independently while being part of a team
• Ability to take initiative
• Maintains high level of confidentiality and HIPPA Compliance