Sports General Manager

We are seeking an experienced Sports General Manager to lead the operations of a premier sports and entertainment venue. This role requires a dynamic leader with a passion for hospitality, guest experience, and operational excellence.

The General Manager will be responsible for driving sales and ensuring a great customer experience. As the lead for all sales and operations functions, the ideal candidate must be a passionate, dynamic, and professional leader able to consistently execute objectives, meet and exceed site goals, and provide daily direction to Sales and Operations Managers, along with site-level team members, to ensure an excellent and consistent guest experience.

If you thrive in a fast-paced environment and have a track record of delivering exceptional service, we want to hear from you!

What You'll Do

• Leadership & Oversight: Direct sales and operations, ensuring adherence to processes, procedures, and company standards while fostering a positive team and guest environment.
• Sales Management: Oversee all aspects of the sales process, including site presentations, onboarding, and lead generation through approved channels.
• Guest & Staff Engagement: Build strong relationships with guests and employees through effective communication and service excellence.
• Operational Compliance: Ensure proper execution of guest orientations, telephone inquiries, account management, site maintenance, and staff certifications.
• Manager on Duty (MOD): Assume MOD responsibilities as needed to oversee daily operations, guest experience, and site environment.
• Policy & Safety Compliance: Uphold company policies to ensure a safe, welcoming, and high-quality experience for all.
• Marketing & Lead Generation: Implement marketing initiatives to attract external prospects and lead internal engagement programs, including events and loyalty programs.
• KPI Monitoring & Reporting: Analyze and submit key performance reports regularly to track and improve business performance.
• Sales Targets: Meet and exceed sales goals on a daily, weekly, and monthly basis.
• Customer Resolution: Address and resolve customer complaints effectively while coordinating with headquarters as needed.
• Recruitment & Team Management: Oversee the hiring, onboarding, training, and performance management of site-level staff, including scheduling, payroll, and discipline when necessary.
• Process Audits: Conduct audits on sales and operational systems to ensure efficiency and compliance.
• Staff Development: Provide ongoing training and education to maintain high performance and support professional growth.
• Facility Maintenance: Ensure a clean, organized, and well-maintained site, including offices, common areas, and high-use facilities.
• Policy Enforcement: Adhere to and enforce all company policies, procedures, and operational standards.
• Other Duties: Perform additional tasks as assigned by leadership.

What You Need

• Experience and knowledge of the industry.
• Advanced administrative skills and experience with Microsoft Office products.
• Minimum 1-2 years of experience in a management position.
• Strong organizational skills and excellent communication skills.
• Be sales-driven, passionately motivated, and have a professional ability to lead a team and direct sales through company-required systems and processes.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic with a professional demeanor, excellent customer service skills, and integrity.
• Must have the ability to multi-task, manage client and staff concerns, and hold others professionally accountable.
• Understand foundational Key Performance Indicators (KPIs) including, but not limited to, revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Ability to work independently and utilize discretionary judgment in decision-making.
• Compliance with the brand.

Salary

• Location: On-site in Brookfield, CT
• Salary: $60-80K up to $100K OTE
• This is a full-time, long-term position.
• The position is immediately available.

The next step will take you to an application form that requires you to answer some questions and upload your resume. Please answer completely so that we can get to know you better.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Schedule:

• Evenings as needed
• Weekends as needed

Work Location: In person

Salary : $60,000 - $80,000