What are the responsibilities and job description for the Customer Support Analyst (Onsite) position at TM Floyd & Company (TMF)?
We are currently seeking a Customer Support Analyst to join our team in Columbia, SC. This position offers a 40% remote work arrangement (will be onsite Tuesday-Thursday).
Key Responsibilities:
- Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served
- Will train on new business applications and be prepared to support upcoming system implementations
- Maintains high levels of customer satisfaction, demonstrates commitment to quality , related to operational and technical support of complex products and/or processes
- Learns existing business applications, how they interact with other applications and provides timely support to end users
- Resolves customer inquiries and issues, recommends appropriate solutions, and resolves complex or reoccurring issues
- Ensures the customer's issue is fully resolved for all requests
- Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
Skills & Qualifications:
- Entry-level IT experience with a desire to learn multiple applications
- Experience in a customer support/call center environment preferably dealing with PC and application software, mainframe, and client-server computer system
- Experience with ticketing systems and detailed ticket documentation
- Citrix experience is a significant advantage
- Strong communication skills for handling internal calls and emails
Education:
- Education and/or experience equivalent to an associate degree in business or technical discipline, as well as related experience or product knowledge to accomplish primary duties
- HIPAA certified preferred
- Certified Help Desk Professional preferred
The salary for this position is around $40,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO
25-00051
Salary : $40,000
