What are the responsibilities and job description for the Customer Support Associate position at TM Limited?
We are a growing company based in Little Rock, looking for a full-time Customer Support Associate to join our team. As our company continues to expand, we seek an individual to play a key role in supporting our clients’ needs, driving customer satisfaction, and contributing to the overall success of our business. This role offers an excellent opportunity to work in a fast-paced, customer-focused environment where you’ll be responsible for delivering outstanding service and helping clients with product knowledge, account management, and service upgrades.
As a Customer Support Associate, you will assist in managing client relationships, overseeing customer inquiries, and promoting relevant products and services. The role will also involve maintaining a positive rapport with customers, handling escalations, and supporting internal initiatives to drive sales and operational success.
Customer Support Associate Responsibilities :
- Grow client accounts by continuously improving customer service and identifying opportunities for service upgrades and new product offerings.
- Provide customer service support by addressing inquiries, assisting with product information, managing account pricing, and promoting product listings to ensure satisfaction.
- Stay informed about local competitors and market trends to support clients and adjust sales strategies as needed.
- Build and maintain positive relationships with clients, vendors, and suppliers to ensure smooth communication and long-term retention.
- Use sales systems to track performance, manage accounts, and drive overall sales growth.
- Collaborate with team members and management to implement corporate initiatives, policies, and procedures to improve operations and client services.
Customer Support Associate Qualifications :
Why Join Us?
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