What are the responsibilities and job description for the Customer Support Associate position at TM Services?
We are a growing company based in Little Rock, looking for a full-time Customer Support Associate to join our team. As our company continues to expand, we seek an individual to play a key role in supporting our clients’ needs, driving customer satisfaction, and contributing to the overall success of our business. This role offers an excellent opportunity to work in a fast-paced, customer-focused environment where you’ll be responsible for delivering outstanding service and helping clients with product knowledge, account management, and service upgrades.
As a Customer Support Associate, you will assist in managing client relationships, overseeing customer inquiries, and promoting relevant products and services. The role will also involve maintaining a positive rapport with customers, handling escalations, and supporting internal initiatives to drive sales and operational success.
Customer Support Associate Responsibilities:
- Grow client accounts by continuously improving customer service and identifying opportunities for service upgrades and new product offerings.
- Provide customer service support by addressing inquiries, assisting with product information, managing account pricing, and promoting product listings to ensure satisfaction.
- Stay informed about local competitors and market trends to support clients and adjust sales strategies as needed.
- Build and maintain positive relationships with clients, vendors, and suppliers to ensure smooth communication and long-term retention.
- Use sales systems to track performance, manage accounts, and drive overall sales growth.
- Collaborate with team members and management to implement corporate initiatives, policies, and procedures to improve operations and client services.
Customer Support Associate Qualifications:
- High School Diploma or equivalent required; a Bachelor's degree in Business Administration or a related field is preferred.
- 1-2 years of experience in customer service, retail, or a similar role.
- A self-starter with the ability to work independently and take ownership of tasks and projects.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Ability to adapt to a fast-paced environment and handle multiple responsibilities.
- Team player with the ability to engage with diverse personalities and collaborate across departments.
Why Join Us?
- As the company grows, so will your opportunities for advancement and professional development.
- Receive on-the-job training to develop a deep understanding of our products, services, and systems.
- We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all individuals are valued for their unique backgrounds and perspectives.
- Join a team-oriented environment where your contributions are recognized, and your success is supported.
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Salary : $45,000 - $55,000
