What are the responsibilities and job description for the Customer Service Assistant position at TM Services?
Our Company delivers innovative solutions for customer service management through personal engagement, intuitive interactions, and fostering an environment where the customers truly do come first. Our customer service teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. We are seeking a new addition to our team who is focused on delivering quality care to our valued customers.
Summary of the Position: The Customer Service Assistant will be based in our corporate office. The right candidate will be an integral part of our talented team and support our continued growth.
Primary Duties:
- Process all customer inquiries regarding product availability and service area, product description and application, account status, and order tracking.
- Facilitate new account setup, price point adjustments, product information and literature, and basic questions.
- Process all orders and establish credits as necessary.
- Develop and analyze reporting procedures for customers and basic protocol.
- Perform other duties as assigned.
Key Traits:
- Excellent communication skills in multiple avenues (written and verbal)
- Ability to assume leadership responsibilities with minimal supervision
- Demonstrated organizational skills, work planning, and forward-thinking
- Ability to adapt, accept, and promote changes while contributing to a team-centered environment
- Ability to follow and promote company policies and procedures
Requirements:
- Bachelor’s degree preferred
- Minimum of 1-2 years customer service with demonstrated leadership responsibilities
- Must be flexible with schedules including weekends and evenings on occasion
#LI-Onsite
Salary : $45,000 - $55,000
