What are the responsibilities and job description for the Dispatch Manager position at TMAAT Denver Metro LLC?
The Dispatch Manager is responsible for managing crewmembers (movers and drivers) who perform moves for our customers. This role also requires communication with customers regarding move confirmations, move check ins, reschedules, cancellations, or any potential issues that may arise. The Dispatch Manager is required to be punctual as this role can involve travel between our three Denver Metro locations as well as job site visits. Our crewmembers and customers depend on the person in this position to be available during the hours of operation.
The Dispatch Manager has weekly errands they may need to run such as purchasing drinks/snacks for the office, depositing cash at the bank, delivering moving supplies or going offsite to a customer's home should a crew require.
Other Dispatch Manager responsibilities include:
- Dispatch crews, on time, with the tools and information they need to accomplish their jobs.
- Act as a resource for their staff by investigating and solving problems as they arise and being able to respond to internal and external customer questions in a timely fashion.
- Handle payment after moves are completed to ensure payments are made by customers.
- Ensure all paperwork is completed on time and correctly. Paperwork may relate to the moves, purchases, crew member discipline, timesheets for crew members, etc.
- Track fleet and yard maintenance to ensure our trucks are in working condition and the yard is safe for crew members.
- Assist with new hire orientation, which includes hands on training and teaching new hires the mover/driver position and responsibilities.
- Maintain facility in a professional business manner by keeping it stocked with necessary items and keeping the office spaced organized and clean.
The ideal candidate would have 1-2 years experience in customer service/dispatching and moving.
The perfect candidate would have the above as well as the ability to lead, inspire and motivate.
Compensation is dependent upon experience. This is a salary position at $45,000 to $50,000. Health insurance, sick time, vacation accrual, 10% 401(k) matching, mileage reimbursement. Set schedule, 5 days a week.
Work Remotely
- No. Work takes place in 12520 Grant Drive Thornton, CO 80241 or our two other Denver Metro locations in Centennial, CO and Golden, CO.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Thornton, CO 80241 (Required)
Work Location: In person
Salary : $45,000 - $50,000