General Manager, Signature Store

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The General Manager, Signature Stores provides day-to-day operational oversight and leadership for T-Mobile's largest and most advanced retail environments. Responsible for delivering an exceptional customer experience by training and developing an amazing team of customer service, sales and operations associates with strong brand and product knowledge and a passion for exceeding customer's expectations. Achieves store objectives by leveraging strong Strategic Thinking and Results Focus abilities and by holding employees to rigorous operating and service standards while closely monitoring store results. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the company's signature locations. This leader is also responsible for driving significant sales volume and sharing best practices with peers.

Job Responsibilities:

• Oversees day-to-day operations of signature retail store and ensures an exceptional customer experience for through friendly high-energy and knowledgeable staff in an exciting, dynamic store atmosphere. Accountable for all aspects of store operations through partnership with purchasing, merchandising, and corporate operations. Complies with expense control procedures and efficiently staffs store to maintain tight labor controls.
• Leads and directs a large team of retail employees including Sales Managers, Assistant Managers, Sales Associates, Operations associates in achieving aggressive sales and service objectives.
• Attracts, hires, trains, inspires and retains top talent through proactive development and succession planning efforts. Coaches and develops store team to meet T-Mobile retail strategy.
• Ensures customer satisfaction in all areas of sales and service by demonstrating T-Mobile selling practices and ensuring customers and associates are operating in a high energy and comfortable environment.
• Provides input to key performance indicators, measures performance to deliver on objectives, quotas and KPIs. Develops and implements a strategic store plan to ensure store performance targets are met or exceeded.
• Ensures policies and procedures are communicated and followed by team members. Takes ownership for team performance and behavior.
• Works in close partnership with Corporate teams to maximize support and deliver exceptional return on large platform retail concept. Share best practices and learning with larger field sales organization. Supports a test and learn environment.
• Represents T-Mobile in the surrounding community, sets a high bar for involvement and relevance. Supports community and other events that promote T-Mobile and drives shopper traffic and transactions.
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• Education:
• Bachelor's Degree (Preferred)
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• Work Experience:
• 4-7 years Retail store management experience with at least 3 years of general management experience. ()
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• Knowledge, Skills and Abilities:
• Communication (Required)
• Microsoft Office (Required)
• Leadership (Required)
• Sales Management (Required)
• Finance (Required)
• Change Management (Required)
• Business Acumen (Required)
• Management (Preferred)
• Communications (Preferred)
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• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.