What are the responsibilities and job description for the Office Scheduler position at TN Pool Service and Repair?
About Us:
We are a small, family-owned pool company that takes pride in delivering top-quality service with a personal touch. Our team is dedicated, friendly, and hardworking – and we’re looking for someone who shares those values to join us as our full-time Office Scheduler.
Position Overview:
As our Office Scheduler, you'll be the friendly voice our customers hear when they call and the organized mind behind our service calendar. You’ll play a key role in keeping things running smoothly by scheduling jobs, managing customer communication, and supporting our technicians in the field.
Key Responsibilities:
- Answer incoming phone calls and respond to customer inquiries with professionalism and care
- Schedule service appointments, installations, and maintenance visits
- Coordinate technician schedules to maximize efficiency
- Communicate with customers regarding appointment reminders, changes, or updates
- Maintain accurate records in scheduling software and customer databases
- Handle basic office tasks such as filing, data entry, and email correspondence
- Work closely with the owners and field crew to ensure seamless operations
Qualifications:
- Prior experience in an office or scheduling role (preferred but not required)
- Excellent phone etiquette and interpersonal skills
- Highly organized and detail-oriented
- Comfortable with basic computer systems and scheduling software
- Able to multitask in a fast-paced environment
- Friendly, dependable, and a team player
Why Work With Us?
- Family atmosphere where you’re more than just a number
- Opportunity to grow with a tight-knit team
- Competitive pay based on experience
- Paid time off and holidays
Hours:
Full-time, Monday–Friday, [insert hours]
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Nashville, TN 37210
Salary : $17 - $20