Operations Assistant

Job Summary:
Operations Assistant

About Tobin Scientific

Tobin Scientific is a leading provider of cold chain, ambient storage, and transport & logistics services for the biopharma industry. We proudly support a diverse clientele spanning life sciences, academia, government, and more. Recognized for unwavering safety and reliability in the storage and transport of temperature-sensitive products, we excel in serving the complex needs of the pharmaceutical and biotech sectors. Our capabilities extend to laboratory relocation, principal investigator support, and other logistic services. Tobin Scientific's all-encompassing approach and commitment to quality make us an industry innovator, empowering our partners through the complexities of the biopharma industry.

Your Role

The Operations Assistant plays a key role in ensuring the smooth day-to-day operations of Tobin Scientific by ensuring smooth daily operations by acting as a central point of contact and support for both clients and drivers. This position involves supporting the Field Operations team to help with logistics, scheduling, customer service, and overall operational efficiency. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment. This position demands exceptional organizational and communication skills, proactive problem solving, as it encompasses tasks from scheduling client appointments to and independently resolving minor issues that may arise for both drivers and clients, thereby contributing to overall operational efficiency and client relationships.

Key Responsibilities:

• Customer Service Support:
• Communicate with customers to confirm moving details, schedules, and specific needs.
• Address customer inquiries, resolve complaints, and ensure customer satisfaction.
• Maintain professional relationships with customers and provide regular updates on moving status.
• Scheduling & Coordination:
• Scheduling moving jobs, ensuring proper allocation of resources (crews, vehicles, equipment).
• Communicating with the Sales Department to ascertain all necessary job information.
• Ensure timely and accurate deliveries by managing the logistics of the moving process.
• Documentation & Record Keeping:
• Maintain accurate records of each move, including client information, job orders, and purchase orders.
• Prepare and process paperwork associated with moves (Bill of Ladings, damage reports, etc.).
• Operational Support:
• Assist in managing the day-to-day activities of the Field Operations team, ensuring work is being carried out efficiently and safely.
• Troubleshoot any operational issues that arise and communicate with relevant departments for resolutions.
• Support continuous improvement initiatives.
• Administrative support – including but not limited to uniform and equipment procurement, time card organization, etc.
• Team Collaboration:
• Provide support for the Field Operations Director, Dispatcher, movers, and drivers as needed.
• Ensure that teams are informed of any changes in schedules, locations, or customer needs.

Qualifications:

• Bachelor’s degree preferred, or equivalent experience; additional certifications or coursework in logistics, business administration, or a related field is a plus.
• Previous experience in logistics, customer service, or moving industry preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Detail-oriented with strong problem-solving skills.

Work Environment:

• Fast-paced, often physically demanding.
• Ability to work in a fast-paced environment and adapt to changing priorities.

This role requires a motivated individual who can thrive in a dynamic, customer-focused environment while helping to ensure smooth operations and exceptional service delivery.

We provide:

• Health, Vision, Dental and Life Insurance
• Competitive salary
• 401K benefit options
• 9 Paid holidays
• Paid time off/vacation accrual
• Weekly Pay
• Tuition reimbursement
• Referral program
• Personal and professional growth

Tobin Scientific is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all our employees.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Ability to Commute:

• Beverly, MA 01915 (Preferred)

Ability to Relocate:

• Beverly, MA 01915: Relocate before starting work (Preferred)

Work Location: In person

Salary : $60,000 - $75,000