What are the responsibilities and job description for the Host position at Toca Madera Las Vegas?
Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.
The Host position is the first impression our guests receive of our brand and are the beginning of providing exceptional guest experiences. The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations of the guest. The Host is accountable for keeping the host area clean and organized, and providing warm, excellent experiences for our guests as they enter and exit our venue.
Responsibilities
- Deliver a consistently high level of customer service to each guest and client
- Coordination of seating and dining room flow
- Answering calls and questions that guests may have on their upcoming reservations
- Aware and attentive to guests and their special occasions, food restrictions and special accommodations
- Maintain a safe and clean working environment by complying with health and safety guidelines
- Proactive and anticipate the needs of coworkers around them that may need
- Ensuring that side stations are prepped as needed for business demand
- Build rapport with guests in order to increase repeat clientele
- Ability to work mornings to do administrative work
Qualifications
- Exhibit strong multitasking abilities
- Posses a diligent work ethic
- Maintain a clean and professional appearance
- Experience in customer service facing roles
- Available to work nights, weekends and holidays
- Must be able to stand for the duration of shifts and lift up to 15 lbs
