What are the responsibilities and job description for the Insurance Coordinator/Receptionist position at Today's Family Dentistry?
Job Summary
The insurance/Collections Coordinator assists patients with insurance benefits and communicates with insurance companies regarding claims. Works with patients to resolve financial challenges and maintains a healthy aging accounts receivable.
Essential Duties
- Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
- Document basic insurance information in the patient's file for quick reference
- Process and submit insurance claims daily
- Monitor and follow-up on outstanding claims
- Record all financial discussions with patients in heir file
- Prepare and electronically send patients' statements on a monthly basis
- Make collection calls
- Follow through with correspondence regarding collection when unable to contact the patient on the telephone
- Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
- Provide insurance predetermination documentation to patients
- Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
- Handle all inquires regarding insurance daily
- Post insurance payments and make appropriate adjustments
Knowledge/Skills/Abilities
- Knowledge of English composition, grammar, spelling and punctuation
- Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers and computer software (MS Suite, Dentrix)
- Ability to maintain composure and professionalism when exposed to stressful situations
- Ability to engender trust from the doctors, co-workers, and patients
- Ability to work cooperatively with management, staff and patients
- Ability to prioritize, organize, and complete tasks in a timely and independent manner
- Ability to accept constructive criticism
- Ability to understand and follow written and verbal instructions
- Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
- Ability to communicate and express thoughts and ideas competently
- Has a positive attitude about the practice, the services provided, and the products sold
- Has dependable job attendance and can be relied upon to follow through with assigned tasks
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Experience:
- Dental office: 1 year (Required)
Work Location: In person
Salary : $16 - $21