IT Support Specialist

Tokai Carbon helps build America every day and we are proud of it. Tokai Carbon is one of the largest and most highly recognized graphite electrode manufacturers in the world. In order to continue to help build America, we need YOU. So, what's in it for you? We know that our employees are our greatest asset. We foster a collaborative and supportive work environment. We are committed to the pursuit of excellence through the development of our employees to be the best they can be. We believe family and work-life balance is essential to long-term success.

JOB SUMMARY

This position is responsible for the support of daily activities associated with the administration, maintenance, availability, and operations of organizational IT solutions across all TCGE locations. This includes all computing devices, server / network Infrastructure, all applications and supporting solutions. Under general direction, the IT Support Specialist provides customer support; provides systems and user administration; manages and maintains technology assets, applications, and solutions. In addition, this position will contribute to the design, development, testing, deployment, support, and documentation of a variety of current and new technical solutions and platforms.

ESSENTIAL FUNCTIONS

• Provides primary point-of-contact and front-line support to local and remote computer users
• Troubleshoots problems and provides resolution where possible or escalates as appropriate
• Acts as systems support contact for shop floor end users, professional staff, customers, and vendors
• Assists other IT related personnel with various day-to-day activities
• Installs, configures, and maintains software and hardware on end-user computers, devices, and peripherals
• Installs, configures, and maintains software and hardware on network physical and virtual servers
• Installs, configures, and maintains software and hardware on network and communications components
• Provides technical support and guidance as to technology solutions and their basic operation
• Configures and performs file server and device backups as required and supports disaster recovery efforts
• Manages technology assets, including hardware, software, and support requisition, tracking, and licensing
• Supports systems software, hardware, and connectivity to ensure maximum availability and performance
• Assists in administration of a variety of database systems including MS SQL Server, Oracle, etc. as needed
• Developments system hardware and software reference and usage documentation
• Helps evaluate and recommend hardware and software targeted to meet organizational computing needs
• Initiates, undertakes, and contributes to special projects as assigned or anticipated
• Travels at times to assist or coordinate resolution, deployment, upgrades, or projects at remote locations
• Performs other duties as required that are in support of the department's goals

COMPETENCIES

• Excellent analytical and technical troubleshooting skills to diagnose and solve problems
• Must be able to work well without close supervision and make effective decisions
• Requires very good customer service skills
• Good oral and written communications skills
• Good organizational skills
• Team oriented
• Self-Motivated

EDUCATION AND EXPERIENCE

• Associate degree in technical field or high school diploma with a minimum of 3 years of IT support experience.

  REQUIRED KNOWLEDGE

  Windows Active Directory Administration

  Office 365 (User / Exchange Administration)

  Windows Desktop and Server Administration (Windows 10/11 and Server 2016 )

  At least 3 years' experience in IT technical end-user support utilizing a helpdesk system and support tools.

  Extensive knowledge of PC hardware/software solutions and administration

  Extensive knowledge and experience in Microsoft Office programs, Active Directory, and Exchange

  At least 3 years' experience in WAN/LAN environment, with proficiency in MS Windows Server preferred

  At least 3 years' experience network and server virtualization support

  
  

  PREFERRED TECHNICAL KNOWLEDGE

  Cisco Switch Technologies

  Bitdefender Endpoint Security

  Understanding of IT Security concepts

  ManageEngine ServiceDesk Plus

  Understanding of IT security concepts and practices

  Unix/Linux experience a plus

  Software and database development and programming experience a plus

  Production Systems support exposure a plus (Aveva System Platform)

COMPENSATION AND BENEFITS

• Available on your first day: medical, dental, vision, short term and long-term disability
• Paid time off
• Monthly wellness reimbursement
• 401K employer match
• Annual Bonus*

TCGE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  Selected candidates must be willing to consent to and pass a criminal background check and pre-employment drug screening.