What are the responsibilities and job description for the LAB SECRETARY - FULL TIME position at Toledo Clinic?
General Summary:
Performs clerical duties for the laboratory office area
Works under the supervision of the Lab Manager
Principal Duties & Responsibilities:
Example of Essential Duties:
1. Performs the mailing of patient reports to health care providers and/or patients as needed.
2. Promptly orders and processes lab requests and specimen which are designated “STAT” such as specimens dropped off from outpatient surgery.
- Helps with the training of personnel, who perform lab office functions such as data entry, billing, send out forms, scanning of documents and filing of reports.
- Maintains appropriate level of office-related supplies for efficient office operations.
- Gives patients phone instructions regarding scheduling of lab tests and other department testing as related to the patient's inquiry.
- Communicates with patients or other Clinic staff to rectify simple lab billing problems, refers all other patient billing problems to the appropriate patient representative or Lab Manager.
- Sends or faxes extra lab reports to physician office when requested.
- Maintains office filing in a timely and orderly manner.
- Prepares send-out forms for reference lab work going to other labs.
- Answers the phone – courteously and professional and takes accurate messages.
- Informs patients of delays and expected wait time.
- Effectively communicates with testing, drawing, or processing personnel any special needs requested by doctor’s orders.
- Checks and reviews all requisitions to make sure they have the proper ordering provider, correct tests and appropriate comments.
- Scans hard copy documents such as ABN’s, outside lab orders and any other pertinent data into EMR as needed.
Other Essential Duties May Include (but are not limited to):
- Helps assist physicians or their staff in matters involving missing lab reports or charts that may be signed out to the lab.
- Helps supervisor identify and resolve issues that may come up when working with any computer system used to request, transmit or report lab information.
- Help staff and patients resolve issues that involve complicated lab orders, especially standing orders.
- Other duties as assigned.
Knowledge, Skills & Abilities Required:
Required:
- Knows, understands and adheres to all laboratory safety standards.
- Maintains a neat and organized lab area.
- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
- Demonstrates adaptability to expanded roles.
- Adheres to clinic’s policies and procedures.
Education:
- HS diploma or GED required.
Preferred:
- Six months of experience in computer knowledge, medical laboratory, science sources, medical terminology, and/or practical experience in a health care setting preferred
