What are the responsibilities and job description for the Client Services Coordinator position at Toll Group?
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
We have an exciting opportunity for a Customer Service Coordinator to join us at Toll. This role is responsible for providing administrative support to monitor job management compliance, improve data integrity, and identify process improvements to ultimately drive client satisfaction, retention, growth and development
The Opportunity:
- Support client relationship management, reporting and systems visibility through proactive monitoring of job compliance.
- Monitor and address data integrity issues, using IT tools to identify and address any missing or incorrectly entered data.
- Identify and implement process improvements to enhance efficiency and overall customer satisfaction.
- Monitor and report any issues to continuously improve operational performance metrics
What you'll need to succeed:
- Previous experience of administrative and freight forwarding processes, including import/export procedures, customs regulations, and transportation management
- Proficiency in using CargoWise One, Power BI and similar systems, would be advantageous
- Strong attention to detail and problem-solving skills with the ability to handle non-routine assignments independently
- Extremely customer focused and pro-active in all levels of communication
- A strong team member who is outgoing and willing to learn, develop and grow
- Self-motivated, with an ability to self-manage
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.Lead Client Services Coordinator
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