What are the responsibilities and job description for the Dispatcher position at Tom Drexler Plumbing?
Home Service Dispatcher Needed! Tom Drexler - Louisville KY Branch location
TDP is looking for a vibrant, customer-focused individual to join our awesome team in Louisville, KY! If you're passionate about delivering exceptional service and love the idea of working with a dynamic group, keep reading!
About Us
For over 30 years, Tom Drexler Plumbing, Air & Electric has built a reputation for quality service and fair, honest business practices. We offer great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers, and more. We believe in hiring top-quality candidates looking for long-term careers.
Your Role
As a Dispatch Service Representative, you'll be the key link between our customers and technicians.
Here’s what you’ll be doing:
- Handle inbound service calls for residential heating, air conditioning, and plumbing.
- Schedule & prioritize service calls, ensuring quick, efficient technician dispatch.
- Confirm service arrival times with customers in a timely and professional manner.
- Collaborate with technicians to make sure they have the info they need to deliver high-quality service.
- Reschedule & reassign service calls to address urgent or high-priority needs.
- Follow up with customers to check in on ongoing work and collect feedback.
- Assist with additional duties as needed.
What We’re Looking For
- Excellent communication skills (both verbal and written)
- A customer-first mindset dedicated to providing stellar service
- Strong organizational skills and a detail-oriented approach
- Ability to foster a positive, team-oriented environment
- Professional phone presence and tech-savvy (computer literacy required)
- A hard-working attitude and desire to succeed
- Professionalism in building strong customer relationships
Experience & Education
Previous call center / Dispatch experience is a plus, but not a must!
Must have strong Customer Service and Administrative / Computer skills.
Compensation
- Pay Range: $18 - $22/hour (Based on experience)
- Opportunities for overtime in the summer months
Schedule flexibility is required. This is a Full Time, Hourly, On-Site position that may include:
- Preferred availability: Tuesday - Saturday work week
- Opening shift: 7:00 AM - 4:00 PM
- Closing shift: 9:00 AM - 6:00 PM (Summer: 11:00 AM - 8:00 PM)
- Weekend on-call rotation: 1 weekend per month
- Flexibility to work weekends and closing shifts is preferred.
Benefits
- Competitive dental, vision, and healthcare plans
- 401(k) with company matching
- Company-paid life insurance
- Paid time off (PTO) & paid holidays
- Employee discounts on services
Disclaimer: This job description is not intended to be an exhaustive list of duties, responsibilities, or working conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
EOE
Salary : $18 - $22
