What are the responsibilities and job description for the Sales Support Associate position at Tom James Company?
GENERAL DESCRIPTION
* Review and process items from the Order Queue, Payment Queue, Credit Card Queue, and Return Queue for assigned retail locations.
* Escalate unusual or complex situations to the supervisor for resolution.
* Provide support to retail locations in resolving issues such as discounts, special pricing, substitutions, and other exceptions.
* Research discrepancies and accurately enter relevant data and notes into the system.
* Answer inquiries from Sales Professionals, offering guidance on procedures and policies.
* Perform various administrative tasks, including filing, data entry, and information retrieval.
* Review aging accounts with assigned Sales Professionals.
* Record and track deposits in Excel spreadsheets.
* Maintain regular in-office attendance.
* Perform other related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
* Strong keyboarding skills.
* Ability to identify and resolve numerical discrepancies.
* Effective oral and written communication skills.
* Capacity to remain composed under pressure.
* Strong mathematical aptitude.
* Excellent communication and organizational skills.
* Ability to work efficiently and quickly.
* Proven multitasking abilities.
WORK EXPERIENCE / EDUCATION REQUIREMENTS
Completion of high school and at least one year of office experience, including a minimum of three months in clerical accounting.
EQUIPMENT / SOFTWARE USED
Fax machine, copier, adding machine, telephone, AS400, and internet/email, outlook, excel.
PERSONAL CONTACTS
Regular interaction with Client Services, Payroll, Office Professionals, Sales Professionals, and other office staff.
PHYSICAL ACTIVITIES REQUIRED
The role requires keying, prolonged periods of sitting, verbal communication, and employee interaction.
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