Department Manager Starbucks-Dallas,TX

Job Description

JOB TITLE: Starbucks Manager

REPORTS TO: Store Director

SALARY OR HOURLY: Hourly

LOCATION: 3569

DEPARTMENT: Starbucks

DATE: September 2017

JOB CODE(S)

ALBERTSONS: 12001

RANDALLS/TOM THUMB: 12705

PURPOSE:

Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality

product that exceeds the customers’ expectations. Working knowledge of the department functions.

Starbucks Managers are primarily responsible for keeping and maintaining a fresh inventory, processing

administrative paperwork and maintaining accurate department records.

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast
  
  

and friendly Customer Service.

• Assists customers by making product suggestions and filling special orders.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves
  
  

customer complaints and reports to Store Director as needed.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-
  
  

one customer interaction.

• Specific knowledge of duties performed by all department employees. Oversees and assists with all
  
  

department duties such as: preparation, brewing and serving food items.

• Implements proper and efficient product preparation and packaging techniques. Uses and operates
  
  

related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee

machine, espresso machine, benders, printers and pallet jacks. Maintain hot and cold foods to company

standards.

• Brews coffee and tea. Operates electronic cash register to total customer’s final bill. Accepts payment and
  
  

makes correct change for customers.

• Knowledge of proper procedures and coffee bar layout.
• Maintains case cleanliness and visual appeal. Responsible for ensuring the proper cleanliness, sanitation and
  
  

appearance of Starbucks area, equipment and for ensuring a safe work environment.

• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Schedules, supervises, trains and assign duties to department employees. Schedules employees to
  
  

ensure adequate coverage and service levels.

• Trains employees on store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Plans daily operations, monitors production process following company procedures and profitability.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory
  
  

levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.

• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee
  
  

Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ability to follow and maintain department standards and requirements in handling quick sales items.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality,
  
  

reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines

Starbucks Manager

September 2017

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and follows proper packaging techniques. Processes administrative paperwork and maintains accurate

department records.

• Accurately completes, maintains and monitors daily log sheet, Production Log, Par Chart, Sales and
  
  

Labor And Other Required Paperwork And Logs.

• Controls shrink and cost.
• Attends and participates in sales meetings. Communicates sales goals, department performance and sales
  
  

opportunities to department employees to ensure positive results.

• Ensures that proper temperature levels for product are maintained. Ensures proper signing of products
  
  

to include accurate pricing. Complies with retail labeling laws, federal and state regulations, Company

and code dating policies.

• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment and display
  
  

area, including code date compliance as required.

• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.
  
  

SKILLS AND PHYSICAL REQUIREMENTS:

• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in
  
  

regards to customers and co-workers.

• Requires a good understanding of overall company practices and Starbucks Department policies and
  
  

procedures.

• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately
  
  

40 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks.

Performs repetitious arm movement to prepare, package and display products.

• Complies with and ensures compliance with company grooming standards and dress code.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge
  
  

of basic mathematics and weights and measures. Must have knowledge of product variety, standards,

perishability, product handling, sanitation, labeling and department policies and procedures.

• Uses and operates related equipment such as kitchen utensils, coffee grinder, coffee machine, espresso
  
  

machine, blenders, conventional and microwave ovens, electronic ordering devices, registers, printers and

pallet jacks. Utilizes cleaning supplies and equipment. Operates computer software and electronic ordering

devices to order product.

• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is
  
  

required.

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job
  
  

duties.

WORK ENVIRONMENT

• Must work in an environment controlled environment. Frequent exposure to refrigerated conditions and items at
  
  

or around 35°. Frequent exposure to -20° F while handling products in freezer.

• Occasional travel, including overnight travel, may be required.
  
  

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by

employees assigned to this job classification. They are not intended to be construed as an exhaustive list

of all responsibilities and skills required of personnel so classified.