Demo

Senior Technical Support Analyst

Tommy Bahama Group Inc.
Auburn, WA Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/5/2025

HOW WE TAKE CARE OF YOU :

  • For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
  • Potential Annual Bonus Opportunity.
  • 50% discount at restaurants and retail locations.
  • Career advancement opportunities as we are growing!

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

SET THE COURSE

As part of the IT Service Desk Team - The Sr. Technical Support Analyst performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.

BE THE ISLAND GUIDE

  • Install, maintain, and configure customer hardware and software for PC, MAC, network printers and other network devices.
  • Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.
  • Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
  • Independently design software distribution solutions using available toolset and technical expertise.
  • Research, evaluate, and test hardware / software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.
  • Provide patch management for the distributed environment.
  • Provide back-up support as needed for Systems Administrators.
  • Configure and maintain Smartphones.
  • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
  • Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.
  • Other duties as required that may include but are not limited to occasional travel to support new or relocation store / restaurant / Marlin Bar openings
  • ESSENTIALS FOR LIFE IN PARADISE

  • CompTIA A certification or comparable experience required
  • CompTIA Network / CompTIA Server or comparable experience desired
  • Minimum of 3 years of working experience with computer hardware and software.
  • Experience working with a Microsoft-networked computer environment.
  • Experience working with Apple products a plus.
  • Strong hardware / software / networking trouble shooting skills.
  • Strong Windows AD management skills.
  • Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
  • Ability to manage and prioritize multiple tasks under pressure.
  • Excellent verbal communication skills.
  • Excellent phone and e-mail etiquette and customer service skills.
  • PHYSICAL ESSENTIALS FOR LIFE IN PARADISE

  • Ability to occasionally lift and / or move up to approximately 50lbs.
  • Able to occasionally bend / stoop and or kneel as required
  • Able to travel approximately 3% of the time.
  • Rate Range : $25.96-38.89 hourly

    Mahalo (thank you) for your interest in Tommy Bahama!

    Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at .

    Mahalo (thank you) for your interest in Tommy Bahama!

    Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at .

    Tommy Bahama participates in E-Verify.

    Salary : $26 - $39

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