What are the responsibilities and job description for the Assistant General Manager position at Tommy's Express Car Wash?
Assistant General Manager (AGM)
The Assistant General Manager reports directly to the General Manager and assists with day-to-day operations of the car wash. In the GM's absence, the AGM leads the team, ensuring store conditions are met, quality car wash execution is maintained, and exceptional guest service is provided.
General Duties and Responsibilities:
- Demonstrate and maintain high levels of customer service.
- Work alongside the GM to build strong teams, drive a culture of high performance, and engagement that reflects an exceptional customer experience.
- Assist in recruiting full-time and part-time staff, managing weekly scheduling, reporting, team meetings, and other administrative tasks as necessary.
- Facilitate equipment maintenance and site audits to ensure a quality product and customer experience.
- Develop an environment where staff can grow and develop through onboarding, continuous performance feedback, and ongoing developmental opportunities.
- Diagnose problems, replace or repair parts, test, and make adjustments to equipment.
Education, Experience, and Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred but not necessary.
- Minimum 1-2 years retail management experience with proven leadership ability.
- Superior communication and problem-solving skills.
- Collaborative with strong influencing and interpersonal skills.
- Highest level of integrity and ethics, both professionally and personally.
- Experience managing diverse staff, including full-time, part-time, and seasonal employees.
Job Knowledge, Skills, and Abilities:
- Technical and Mechanical Capacity: basic understanding and use of Excel and office applications.
- Ability to use a computer, tablet, smartphone, software, and internet.
- Identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results.
- Proven ability to lead change while maintaining operational effectiveness.
- Very strong written and verbal communication skills.
- Strong experience with retail finance, including P&L management.
- Ability to work independently while adhering to company/departmental standards.
- Proven ability to hire and develop a high-performing team aligned with company goals.
- Experience managing personnel matters in accordance with company policies and state/local laws.
- Demonstrated ability to create an inclusive environment that fosters development of others and supports constructive conflict resolution.
Physical Demands:
- Regularly required to sit, stand, reach, bend, and move about the facility as needed.
- Must be able to lift and carry up to 30 lbs.
- Ability to speak and hear.
- Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders.
Safety Requirements:
- Ladder safety
- Electrical Hazards & Lock-Out, Tag-Out
- First Aid
- Fall Protection
- Personal Protective Equipment
Work Environment:
While performing duties, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided.
