Assistant General Manager

Assistant General Manager

The Assistant General Manager (AGM) reports directly to the General Manager (GM) and assists with the day-to-day operations of the car wash. The AGM is responsible for leading the team in the absence of the GM. The AGM will be responsible for store conditions, quality car wash execution, and providing the highest level of guest service. Other responsibilities of the AGM may include promotions, special events, customer engagement, equipment maintenance, and other assigned company goals.

General Duties and Responsibilities:

• • Demonstrate and maintain the highest levels of customer service.
  • Works alongside with the GM to help build strong teams, drive a culture of high performance and engagement that reflects an exceptional customer experience.
  • May assist in the recruitment of full time and part time staff. May also assist in the management of weekly scheduling, reporting, team meetings, and other administrative tasks as deemed necessary.
  • Facilitate equipment maintenance and site audits to ensure a quality product and customer experience.
  • Create an environment where staff can grow and develop through a robust and engaging onboarding experience, continuous performance feedback, and ongoing developmental opportunities.
  • Diagnose problems, replace, or repair parts, test and make adjustments to equipment.
  • Perform ‘Manager on Duty’ responsibilities.

Education, Experience and Requirements:

• • Minimum 1-2 years retail management experience; proven leadership ability.
  • Must possess superior communication and problem-solving skills.
  • Collaborative with strong influencing and interpersonal skills.
  • Highest level of integrity and ethics, both professional and personal.
  • Must have experience managing a diverse staff of both full-time, part-time and seasonal employees.
• Job Knowledge, Skills and Abilities:
• • Technical & Mechanical Capacity. Basic understanding and use in Excel and other office applications.
  • Ability to use a computer, tablet, smart phone, software, and the internet.
  • Ability to identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results.
  • Proven ability to lead change while maintaining operational effectiveness.
  • Very strong written and verbal communication skills.
  • Strong experience with retail finance, including P&L management.
  • Ability to work independently while still adhering to company/departmental standards.
  • Proven ability to hire and develop a high performing team aligned with company goals.
  • Experience managing personnel matters in accordance with company policies and state and/or local laws.
  • Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution.

Physical Demands:

• • Regularly required to sit stand, reach, bend and move about the facility as needed.
  • Must be able to lift and carry up to 30 lbs.
  • Ability to speak and hear.
  • Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders.
• Safety Requirements
• • Ladder safety
  • Electrical Hazards & Lock-Out, Tag-Out
  • First Aid
  • Fall Protection
  • Personal Protective Equipment

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided.

Position Type/Expected Hours of Work/Benefits

• • Full-Time: 40
  • Exempt, salaried position starting at 44K
  • Benefits: Health Insurance, 401k, Paid Vacation
• Background check required
• • License: Valid Driver’s License (Required)

Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. We are an innovative company which offers a variety of careers paths, from facility maintenance, retail leadership, district management, accounting and marketing. With a commitment to generosity, Tommy's Express is dedicated to treating co-workers and guests like family. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.