What are the responsibilities and job description for the Technical Support Lead position at Tommy's Express Car Wash?
Company Overview
Tommy's Express Car Wash is a leading provider of car wash services, committed to delivering exceptional customer experiences and maintaining the highest standards of quality and safety.
Job Description
We are seeking a highly motivated and results-driven Site Supervisor to join our team. In this role, you will be responsible for supporting day-to-day operations, managing shifts, and ensuring that all team members strive for excellence in customer service.
Salary and Benefits
The successful candidate will be offered a competitive salary of $20-$22.00/hour, with opportunities for aggressive raises and monthly bonuses. Additionally, we offer benefits for those who qualify, including Health/Vision/Dental Insurance and Paid Time Off.
Responsibilities
- Manage proper scheduling and Staff Training
- Shift Self Audits
- Process and procedure implementation and training, ensuring all team members are performing duties assigned
- Handling customer complaints and assisting in managing damage claims
- Assist with site marketing plans and follow-up with measurable details
Requirements
- Basic understanding and use in Excel, TEAMS, and other office applications using a computer, tablet, smart phone, software, and the internet
- Technical & Mechanical Capacity, ability to problem solve challenges and shift priorities quickly
- Ethical Conduct
- Communication Proficiency
- Results Driven, Self-motivated behavior, Courteous people skills
- Completion of high school or trade school
- Courteous people skills
- Enjoy a fast-paced work environment, and maintain a clean and organized work space
- Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders. Must occasionally lift and/or move items over 50 pounds
Salary : $20 - $22
