IT Systems Administrator

 IT System Administrator

Tommy's is seeking a motivated, qualified, self-starter with education/training in Information Systems, Networking, Information Security, or a related experience that has an aptitude for maintaining and managing software platforms. This role will sit on the Information Technology team, and as an IT System Administrator, you will serve as a vital part of the organization when it comes to solving problems, both technical and operational, with solid interpersonal skills to be able to work directly with customers of any level of technology awareness and all levels of the organization.

What can Tommy's offer you?

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services with Merrill Lynch
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Position Responsibilities:

• Help develop, implement, document, test and maintain new IT systems, programs and platforms
• Manage and analyze platform/system (user/security/business software) utilization and procedures and consult internal stakeholders on best functionality to meet business needs
• Contribute to troubleshooting, executing, tracking, and resolving IT helpdesk tickets and user support requests/needs
• Create workflow automations with scripting in various IT systems, programs, and platforms
• Maintain and develop connectors between various IT systems, programs, and platforms
• Identify processes improvement opportunities and partner with internal stakeholders to implement solutions that support them in effectively conducting general business operations
• Help create, document, and implement IT management policies and IT operating practices including brief guides, instructions, and general communications for departmental or company-wide use as it relates to functional operations
• Setup and maintain reports, searches, analytics and KPIs in various platforms
• Be able to work and collaborate as part of the IT Team daily, meet regularly on collective projects, maintain and develop team workflows
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

• Associate or bachelor’s degree in information systems, Networking, computer science, or related field
• 2 Years of Managing IT platforms and services.
• NetSuite, Oracle, Salesforce, HubSpot, SAP, Zendesk, Microsoft 365, Sage, Pipedrive Communication – Listening, documentation.
• Strong Proficiency in troubleshooting and customer service.
• Scripting and automation
• Strong level of professionalism and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize work effectively with multiple teams.

Work Environment and Physical Demands

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation.

To successfully perform the essential functions of this job, team member must be able to:

• Ability to work and commute in all weather conditions
• Able to move about inside the office to access standard office equipment, etc.
• Remain in a stationary position 50% of the time, alternating between sitting and standing
• Constantly operate a computer and other office productivity machinery such as; keyboard, copy machine and printer
• Ability to move and lift up to 30 pounds
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers

Company Overview:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.