What are the responsibilities and job description for the IT Service Desk Technician I/II position at Tomorrow's Office?
Overview
Atlantic has an opening for a new Service Desk Technician to assist with their nationwide clientele. The Service Desk Technician responsibilities include identifying and resolving issues reported by users via service tickets, remotely from our headquarters in West Seneca. This is an incredible opportunity for someone with a passion for technology and to handle all aspects from networking, hardware, software and with a focus on Microsoft products. The best fit for ACP has great teamwork skills and takes pride in their customer service.
Responsibilities
The shift would be from 8:30 AM - 5 PM
Qualifications
The requirements listed below are representative of the knowledge, skill, and ability desired. Salary will depend on the history and amount of experience of the items below.
- 1 – 3 years server and desktop support experience desired
- Expertise and confidence in configuring Microsoft products: Windows 10, Office, SharePoint, OneDrive, Exchange, and everything O365
- Understanding of Windows Components: Active Directory, Azure, Intune, Group Policy, SQL, & Exchange
- Experience troubleshooting networking concepts including VPNs
- Strong communication and organization skills
- Troubleshooting capacity and mindset, as well as the ability to learn/assist with new technologies quickly
- Ticketing system experience is not required but highly preferred