Shelter Manager

Shelter Manager

SALARY: $36.84 Hire Rate / $38.78 Working Rate (after 9 months) 2024 Rate

TYPE OF EMPLOYMENT: Full Time Provisional

ISSUE DATE: 12/03/24

THE FINAL DATE TO FILE APPLICATIONS: 12/31/24

DATE THAT THIS ANNOUNCEMENT SHOULD BE REMOVED FROM POSTING: 01/01/25

RESIDENCY: Candidates must have been legal residents of Tompkins County or one of the six adjoining counties (Cayuga,
Chemung, Cortland, Schuyler, Seneca, Tioga) for at least one month immediately preceding the date of application and maintain
residency. For Examinations: The eligible list resulting from the examination will be established in accordance with the final
earned numerical ratings of passing candidates regardless of residence. A municipality or district may exercise its right under
section 23-4-a. of Civil Service Law to request a certification of eligible candidates who have been residents of that municipality
or district for at least one month prior to appointment. After the names of residents have been exhausted, Tompkins County must
then certify the names of non-residents on the list.

MINIMUM QUALIFICATIONS:

Possession of a Bachelor’s Degree from a regionally accredited or NYS registered four year college or university AND four years
full time paid (or the equivalent part time or volunteer) experience in a human service or medical service related field.

SPECIAL REQUIREMENTS:

A valid New York State driver’s license is necessary at the time of application. If you hold a license from another state, you
must submit a driver’s abstract from the issuing DMV.

Must be cleared by the State Central Register (OCFS) and may be asked to be screened by the state of NY via finger printing.

DISTINGUISHING FEATURES OF THE CLASS:

This work involves the responsibility of on-site oversight of the activities of Supervisory and other staff directing the Emergency
Shelter(s) and overseeing the operations of the facility. This position requires exercising independent judgement and coordinating

scheduling and overseeing compliance for any shelter sites that the County is operating. Verbal consultation and direction
intermittently may be required in emergencies or in compliance with policies that require informing the Shelter Manager to ensure
that appropriate actions were taken given the situation, policies were followed, authorities were called, and/or Administrators were
then informed of serious situations. This position may need to take on the role of coordinating services, calling in backup staff or
contracted workers or arranging for services as needs arise. This position also may be required to respond by working on-site if a
Supervisor does not report to a specific site or needs to leave, or to manage a crisis situation or in the event that a transport is
required and staff levels working at the program are inadequate to support workers leaving the site. All related work as required.

TYPICAL WORK ACTIVITIES:

• Visits all shelter sites providing direction and planning for the shelter program(s). Consults by phone with Supervisors

that may be on-site at another shelter to address questions, help manage staffing changes and provide direction related to
emergencies.

• Plans shelter staffing schedule, provides supervision to Senior Shelter workers including regular supervision meetings,

performance reviews and disciplinary actions.

• Conducts regular audits of quality of program, reviews incidents, coordinates after action communications, and trains

staff.

• Gives direction and support to shelter staff during and after crises occur and/or helps problem solve if difficulties are

emerging or other circumstances happen that are or may impact program operation.

• Assists program staff with all kinds of crises not limited to, client related, staff availability, staff interactions or needed

personnel correction, security concerns, facility concerns, transportation concerns, needs for back up or coordination of
services or supports to the program, staff and clients, general support.

• Provide supportive communications and, when necessary, in-person engagement with a strength based, trauma informed

approach.

• Meets with staff and clients to address program grievances and concerns.
• Be familiar with and ensure that policies and regulations are followed related to the program (OTDA or OCFS),

promptly, or if other needs of the program require an in-person report by the Manager including, but not limited to,
Supervisor is not able to complete shift, inadequate staffing, emergency that requires in-person support, serious incident
occurs that requires on-site supports to deal with the situation and/or speaking with authorities etc., or after the DSS
Administrator is consulted, it is determined that the Shelter Manager should report.

• Make written reports after each shift, having documented all actions of the shift, de-brief with DSS Administrator

ensuring that there is good transfer of knowledge with any required follow up with staff, program or emergencies
outlined.

• While it is not routinely expected, this position could need to testify in court or be deposed by authorities regarding

situations that occur in shelter.

It may be necessary under certain circumstances for the Shelter Manager to engage in the following:

• Meets with shelter residents and provides basic information regarding shelter rules, regulations and services, in

accordance with guidelines.

• Maintains shelter related files and records.
• Notifies facilities and maintenance staff of issues requiring attention at shelter and follows up to ensure issues have been

Security Personnel in using a weapons detector or metal detector wand.

• Completes incident reports and provides guidance to other staff that handle crises and incident reporting.
• May need to provide training to shelter workers, Security Personnel and clients.
• May need to engage in additional duties as assigned – all shelter staff may need to assist with cleaning, shopping, laundry

duties, cleaning after incidents with appropriate PPE etc.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

• Good knowledge of the routines of the Emergency Shelter.
• Ability to plan and schedule staff and daily activities for the Emergency Shelter.
• Ability to train lower-level staff.
• Ability to maintain files and records.
• Ability to respond appropriately to emergency situations and ensure issues have been resolved.
• Ability to answer routine questions and provide information and assistance.
• Ability to perform clerical duties; ability to prepare reports.
• Ability to understand and carry out oral and written directions.
• Ability to establish and maintain cooperative relationships with Shelter residents.
• Ability to set an appropriate tone and keep the environment positive and calm, limiting conflicts and stress for clients and

Originally created 11/2024

S192

FURTHER INFORMATION AND INSTRUCTIONS

Falsification of any part of the "Application for Employment" will result in disqualification.

Accepted candidates will be notified when and where to appear for the examination. If you do not receive your notice to appear at least three days before the
date of the written examination, call Tompkins County Department of Human Resources at 274-5526. If an application is disapproved, due notice will be
sent. This department does not make formal acknowledgment of the receipt of an application or take responsibility for non-delivery or postal delay.

Applicants must answer every question on the application form and make sure that the application is complete in all respects. Incomplete applications will
be disapproved.

ACTIVE MILITARY PERSONNEL, VETERANS OR DISABLED VETERANS desiring to claim additional credit will request the Veterans Credits
application form, at any time between the date of application for examination(s) and the date of the establishment of the resulting eligible list. You must
meet the requirements set by NYS for these credits and they may be used only once. YOU MAY NOT CLAIM ADDITIONAL CREDITS AFTER THE
ELIGIBLE LIST HAS BEEN ESTABLISHED. IT IS THE CANDIDATE'S RESPONSIBILITY TO REQUEST THE VETERANS CREDIT
APPLICATION FORMS AND TO SUBMIT THESE FORMS AND ANY SUPPORTING PAPERWORK BEFORE THE ELIGIBLE LIST IS
ESTABLISHED.
Tompkins County's written examinations are prepared and rated by the New York State Department of Civil Service in accordance with Section 23-2 of
Civil Service Law. The provisions of the New York State Civil Service Rules and Regulations, which deal with the rating and review of the examinations
apply.

The duration of the eligible lists may be fixed for a minimum of one and a maximum of four years and may be extended beyond four years if there has been
a restriction against the filling of vacancies in that title.
The candidates must complete a separate "Application for Employment" for each open-competitive and/or promotional examination that the candidate is
eligible to take.

All experience required meeting the acceptable training and experience is full-time experience. (Part-time experience will be credited on a prorated basis).

Appointment from an eligible list must be made from the top three candidates willing to accept the appointment.

Tompkins County is an Equal Opportunity Employer. As part of its efforts to provide employment opportunities to the physically handicapped, Tompkins
County Civil Service has adopted a rule permitting the employment of qualified physically handicapped persons without competitive examination (pursuant
to Section 55 of Civil Service Law). If you meet the minimum qualifications for this position and wish to know more about this rule, please contact the
Tompkins County Department of Human Resources Office.

Unless otherwise notified, candidates are permitted to use quiet, hand-held, and solar or battery powered calculators. Devices with Typewriter Keyboards,
Spell Checkers, Personal Digital Assistants, Address Books, Language Translators, Dictionaries or any similar devices are prohibited. You may not bring
books or other reference materials.

CROSS-FILING - APPLYING FOR CIVIL SERVICE EXAMINATIONS IN MULTIPLE JURISDICTIONS WHEN EXAMINATIONS ARE
SCHEDULED ON THE SAME DATE: When applying for examinations across multiple jurisdictions - all of which are scheduled on the same day - you
must submit a Tompkins County Cross-Filing Form. This form must be submitted no later than 4:30 PM on the final filing date of the examination. On this
form, list each examination that you are taking and then tell us where you would like to sit. The purpose is to ensure that all of the test materials for the
various examinations that you are taking will be available in one location. If you do not provide the cross-filing form to us by the final filing date, we cannot
ensure that we can accommodate your desire to cross-file. If any of the examinations are State level examinations, you must sit at the State test center. You
will still need to complete the Tompkins County cross-filing form. If sitting at the State site, the State will notify you of when and where to report for your
examination(s) and you should bring all admittance letters to the State site. If you are not taking a State examination, bring all admittance letters to your
chosen testing site. If you have any question please call Tompkins County Department of Human Resources Department (607) 274-5526. The Cross File
form is located at http://www.tompkins-co.org/personnel/CivilSrvForms/index.html

FOR RELIGIOUS ACCOMMODATION AND HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on
your application.

ALL CANDIDATES FOR EMPLOYMENT FOR POSITIONS IN SCHOOL DISTRICTS AND BOCES GOVERNED BY TOMPKINS COUNTY
CIVIL SERVICE MAY HAVE THE FOLLOWING SPECIAL REQUIREMENT. PER CHAPTER 180 OF THE LAWS OF 2000, AND BY
REGULATIONS OF THE COMMISSIONER OF EDUCATION, TO BE EMPLOYED IN A POSITION DESIGNATED BY A SCHOOL
DISTRICT OR BOCES AS INVOLVING DIRECT CONTACT WITH STUDENTS, A CLEARANCE FOR EMPLOYMENT FROM THE
STATE EDUCATION DEPARTMENT IS REQUIRED.
In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duties shall be entitled to receive
an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are
qualified to participate in this examination and are a child of firefighter or police officer killed in the line of duties in this municipality, please inform this
office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the
application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has
been established.⒝

BACKGROUND INVESTIGATION: Applicants may be required to undergo a State and national criminal history background investigation, which will
include a fingerprint check, to determine suitability for appointment. Failure to meet the standards for the background investigation may result in
disqualification.

TOMPKINS COUNTY PERSONNEL DEPARTMENT, 125 EAST COURT STREET, ITHACA, NY 14850