Senior Channel Operations Specialist

tonies is the world's largest interactive audio platform for children with around 7.8 million Tonieboxes and more than 95 million Tonies figurines sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes more than 1,100 Tonies figurines in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries. Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we're shaping the future of play, learning, and

imagination.

Tonies US is looking for a Sr. Channel Operations Specialist who will be responsible for supporting daily operations, flow, and logistics of our B2B orders. This role reports directly to the Channel Operations Manager supporting order flow, fulfilment, routing issues, chargebacks mitigation and disputes. We are looking for a collaborative team player, who is comfortable working in a fast-paced, start-up environment undergoing rapid growth. A successful candidate will bring extensive knowledge of Consumer Product Goods wholesale order management and will use great communication skills and provide high quality service to all stakeholders.

How you will make an impact

• Oversee order fulfilment process from receipt of order through successful delivery to the customer for Wholesale retailers such as Walmart, Kohls, Macy’s, FredMeyer, etc.
• Partner with 3PL in management of the open order report to ensure orders are routed and shipped within the appropriate time frame.
• Review customer vendor guides and communicate any changes and/or updates to our 3PL partner.
• Review customer vendor guides for pipeline of accounts and communicate any changes and/or updates to our 3PL partner.
• Order customer specific product level labelling and packaging as per vendor guides.
• Process and manage product requests for sales, marketing, promotions, licensors, and employees.
• High level understanding of retail specifications, routing portals and chargeback factors.
• Knowledge of RFID specifications per retailer
• Understanding of Master carton configurations.

What we are looking for in a candidate

• 3 years of experience in operations, logistics, and/or supply chain providing operational support for wholesale accounts. Experience working with a 3PL is required
• Experience working within ERP and vendor portals - experience with MS Dynamics 365, SPS Commerce, Shopify, Amazon and/or NuOrder is a plus.
• Previous Consumer Product Goods experience in the major wholesale retail market required
• Ability to work within tight timelines and pivot quickly to changes in priorities.
• Detail oriented, highly motivated, organised, and self-directed.
• High level excel skills is a must
• Team player with the ability to build strong partnerships and communicate effectively with cross functional teams and outside partners.
• Experience in training and or people management a plus

How to apply

If this job is interesting to you and you wish to be considered, interested candidates are invited to submit their application here on LinkedIn and then email usajobs@tonies.com and submit a resume and a cover letter detailing a thoughtful response to these two prompts:

• Thinking about the attitudinal mindsets below, why are you the right person for a growth company like tonies right now? (250 words or fewer)
• Share a professional experience that highlights how you have handled a chargeback from Walmart for incorrect information and how you took steps to determine the extent of the chargeback and then how you set up a process to mitigate this type of error going forward.

Only select candidates will be contacted.

Mindset

This new team member will have the mindset to: Leave a thumbprint (ownership mentality, not ego-driven but results driven), Speak the truth (have the hard conversations), Give Energy (positive attitude, solution-oriented), Collaborative-Spirit (contribute everywhere, not just in their department/silo, want each other to succeed), and Scrappy Mentality (can adapt to the tools and situation and find solutions, while working towards consistency won't shut down when things change, able to pivot with good info).