What are the responsibilities and job description for the Technical Support Intermediate position at TOOGANN TECHNOLOGIES?
Description
- Technical Support Intermediate reviews, analyzes, and evaluates various systems operations. Responsibilities include but not limited to:
- Documents, tracks, and monitors the problem to ensure timely resolution.
- Performs advance root cause analysis and develops checklists for typical problems.
- Provide technical support on a variety of issues.
- Escalate problems to next level support professionals when necessary.
- Responsible for acting on existing trouble tickets established in the tracking system.
- Works with user community to remotely to solve moderately complex tickets.
- *Bill rates over $46 will not be accepted*
- 3 years of experience in a related helop desk or IT support area required.
- Requires 3 years of technical support experience with the following: Windows 10, VoIP, Teamcenter, mobile phones including Android and iPhone experience.
- Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
- Demonstrate ability to communicate to all user community in written and verbal form.
- Office 365 experience is preferred but not required.
- Notes: Position is a combination of remote and onsite work at CTC.
Salary : $46
