Dental Front Office / Treatment Coordinator

Are you experienced in dental scheduling and treatment planning?

Are tired of a capped hourly compensation rate?

Join our team and grow personally, professionally and financially with an uncapped earning potential, that enables our team to be top earners in the dental field, and ongoing learning and training for career growth and advancement!

Position Summary

Our Delray Beach Headquarters has an opportunity for an experienced Dental Front Office Schedule & Treatment Coordinator to join our Tooth Fairy Dream Team! The ideal candidate should have competent customer service skills and interact with patients and staff in a professional and kind manner. We are looking for an individual that is high energy, growth and results-oriented and focused on patient experience and care, and enjoys a busy day.

Position Summary

Our Ideal Candidate Is/Can:

• Inspirational and able to easily and charismatically connect with others, naturally happy and upbeat/positive
• Lead and inspire a team
• Fantastic and motivated at sales - Consider yourself in sales (without making it feel like you are "selling")
• Experienced in and familiar with maintaining a full and productive schedule, treatment planning and financial arrangements, AR, insurances and referrals
• Great communicator, especially on the phone
• Coachable and values ongoing training and advancement
• Committed to building relationships through compassion, gentleness and trust
• Fun, engaging, and ready to add value to our team!

Job Duties Include:

• Dental treatment coordinator and arranging financial arrangements to patients, creating billing plans, patient billing and AR
• Dental scheduler ensuring full and productive dentist and hygiene schedules
• Answering phones (in a specific way we teach in order to optimize success and excellent customer service)
• "Closing the sale" on both of the above without feeling “salesy”
• Keeping the doctor and hygiene schedule full and production as high as possible
• MUST be capable of multitasking, working hard/fast, and keeping a smile on your face through it all in order to thrive in this position
• Learning the software, scheduling appointments, excel etc. aka very computer savvy
• Tracking & uploading stats, scheduling patients to optimize the doctors schedule
• Submitting/tracking and coordination to insurance companies for patients, payroll, HR paperwork.
• Lead role overseeing productivity of the dental front office team

About Our Team

Our mission is provide access to quality onsite dental care to 1,000,000 patients through concierge onsite dentistry. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, disciplined, aligned, and results oriented. As of 2024, this company operates nationally and is growing by the day.

OUR CORE VALUES — THE BACKBONE OF A GREAT CULTURE

Our core values are beliefs that guide our actions, unite our team members and guide our choices and decision making. They remind us of what’s right and what’s important. Our core values help us hire the right people, coach our team to navigate through challenges to reach goals and get results, remain accountable to commitments and serve our patients and team better. Check out our core values:

We are inspirational knowing everything we do is bigger than us.

We are disciplined and do what we say by putting words into actions.

We are accountable to our goals and improving the lives of our patients, growth does not happen by accident, growth happens through accountability.

We are transparent on our goals and expectations to achieve them.

We are aligned with growth and achieving our goals.

We are results-oriented, results matter and are a measure of our efforts.

Our mission is to provide access to quality dental care while improving the smile, health and lives of 1,000,000 patients!

OBJECTIVES

• Ensure all administrative tasks are fully executed with the utmost attention to detail, efficiency, and within deadlines
• Proactively identify improvement recommendations while working on designated projects
• Responds to leads, calls and emails and converts them into scheduled appointments for our dental team
• Informatively presents dental treatment and coordinates financial arrangements and insurances as needed
• Represent The Tooth Fairy Dream Team with a high level of professionalism, friendliness, maturity, and customer service in every patient and client interaction, fostering genuine relationships and inspiring trust in the organization

COMPETENCIES

• Possess a basic level of financial acumen and desire to advance in professional, financial and personal arenas
• Complete all required pre-training duties as well as post training measurements and assessment
• Continuously evaluate training materials and curriculum and work closely with your team leader to continue improving and developing related professional skillsets
• Able to work independently and as a member of a team
• Must be able to think on your feet, troubleshoot and address objections and be a creative problem solver
• Excellent follow-up and follow-through skills; complete assignments in a timely manner
• Driven to provide an outstanding customer experience
• Proven track record of being punctual and reliable – superior verbal and written communication skills
• Can bring high energy to the team in order to serve as a point of contact throughout the office for clients, vendors and team members
• Ability to work within spreadsheets to track team statistics
• Has an eye for aesthetics to observe and maintain office cleanliness and appearance

Strong computer skills and previous experience with Microsoft Office programs (Word, Excel, PowerPoint)

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• At least 1 years work experience in a dental office
• Must possess a valid/active driver’s license and a functioning vehicle

Job Type: Full-time

Pay: $21.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Provide a brief explanation of why are you a great candidate for this opportunity!

Experience:

• Dental office: 1 year (Preferred)
• Dental treatment planning: 1 year (Required)

Work Location: In person

Salary : $21 - $32