What are the responsibilities and job description for the Scheduling Coordinator for Security Company (Operations) position at Top Guard Security?

Overview

Top Guard Security is the leading security guard service provider for the Virginia Peninsula, the Southside, Tri-Cities, and Chester. Top Guard offers unarmed and armed security officers and mobile patrol services to industrial and manufacturing facilities, commercial properties, local and federal governments, residential communities, health care and retail establishments. Top Guard is Hampton Roads, Virginia's largest privately-owned security firm with 900 employees and the largest woman-owned firm in the region. Its clientele represent the finest businesses, financial institutions, shopping centers, world-class manufacturers, communities and universities. Municipal, State and Federal contracts represent the backbone of Top Guard's regional dominance. Top Guard's size, experience and extraordinary level of service make it the region's choice for private security. Top Guard's commitment to superior security services begins with a commitment to its employees. We understand the critical role that a security professional plays in the overall success of a facility and we are devoted to hiring high caliber employees who are intelligent, capable, and dedicated individuals. Candidates are carefully selected by an experienced recruitment staff committed to finding those individuals who meet Top Guard’s rigid employment standards. Through training, performance evaluations, and quality assurance measures, we ensure that security officers maintain standards consistent with Top Guard's stringent requirements.

Job Skills / Requirements

Position : Scheduling Coordinator

Department : Operations

Reports To : Director of Operations or General Manager

Position Summary

The Scheduling Coordinator is responsible for assisting their Administrative Account Manager with reviewing, completing, and updating schedules for the clients portfolio if sites. This position will also be responsible for reviewing daily and weekly reports as pertains to the schedules, hours officers have worked, missed shifts, etc.

Essential Job Functions :

Reviewing daily reports, such as TeamTime, under hours, open holes, and overtime reports
Reviewing dispatchers log and review / update any schedule changes and updates to absence trackers for any / all issues noted for sites in your account managers portfolio(s).
Completing the weekly schedules for all sites in your account managers portfolio(s).
Provides updated needs list based on openings in schedules, overtime in schedules, upcoming resignations, terminations, etc. to the recruiter twice weekly (Monday and Thursday) for recruiting purposes
In the absence of the Administrative Account Manager, meet with new officers when they come in for processing to give them their schedules, site expectations, account managers information, etc.
Other duties as assigned.

Qualifications :

Minimum 1 year of professional-level experience required, managing schedules in a fast-paced, service organization.

Prior experience in the security industry, law enforcement, military and / or customer service preferred.

Must be able to secure and maintain a valid Department of Criminal Justice Service (DCJS) Guard License.

Must have and maintain an unexpired state driver’s license with a driving record that meets Top Guard’s driving record matrix and have the ability to safely operate a Top Guard vehicle.

Will be required, occasionally, to drive to client sites for client visits, quality assurance checks, and to address scheduling or employee issues. Must provide own reliable transportation for travel.

Ability to write effective and concise reports and document operations and security officer facts and circumstances, investigations, and counseling sessions. Must be able to effectively communicate coaching, counseling, corrective actions, and termination meetings in a professional manner in accordance with company standards.

Required Knowledge, Skills and Abilities essential to job functions :

Demonstrate working knowledge of personal computers and Microsoft Office software mandatory.

Ability to learn and efficiently operate various timekeeping. payroll, and guard management programs, such as WinTeam, eHub and CompleteReport.

Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations.

Strong organizational and planning skills.

Ability to multitask and work under tight deadlines in a fast-paced environment.

Professional, articulate and able to use good independent judgement and discretion.

Outstanding verbal and written communication skills required. Must be able to read, write and speak English in a clear, concise manner.

Licenses or Certificates : DCJS Certified

Special Requirements : FLSA Status : Exempt

Physical Demands :

The employee may be required to walk, stand, reach with both hands and arms and may be required to drive a vehicle. The employee may occasionally lift and / or move up to 25 pounds. May be required to climb stairs, ladders or ramps on a periodic basis. Must be able to perform these duties in the event of an emergency and be able to take a leadership role in assisting others to perform these functions.

Must be able to work a full-time schedule on a consistent basis, maintain excellent attendance and work as needed to accomplish required workload.

This position is performed in an office setting however, will require regular client and officer visits on site.

The ambient noise level is usually quiet, consisting of normal conversations, business machines and telephones but occasionally may be above-normal for portions of the shift. Onsite noise levels will vary.

The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgement and prioritize tasks and responsibilities.

Must be able to focus and multi-task in busy environment with the ability to successfully handle stressful situations in a calm and professional manner at all times.

Must be able to clearly speak, read and write English.

Employee must be able to read computer screens, correspondence and reports in English.

Employee must be able to hear clearly, with or without reasonable assistance and be able to hear audible alarms.

Must be able to abide by Top Guard’s zero-tolerance drug / alcohol policy, not be under the influence of drugs (prescription or illegal) or alcohol to any degree while on duty and report prescription drug use if such has the possibility of affecting job performance in any manner.

Must be able to adhere to company dress code and grooming standards, setting a good example of good hygiene and grooming for Security Officers.

security

Education Requirements (Any)

High School Diploma / GED

Additional Information / Benefits

Top Guard provides its full-time employees with the following benefits : Payroll Deducted Health, Plan Payroll Deducted Dental Insurance, Allstate Supplemental Insurance Plans, Legal Resources, Legal Discount Plan, Direct Deposit, Paid Vacation, Holiday Compensation, and Credit Union Membership. It is the policy of Top Guard to afford equal opportunity for employment to all individuals regardless of their race, color, religion, sex, national origin, age, genetic information, disability, or veteran status. Applications are active for 60 Days after which you must reapply.

Part time officers are also elligible for benefits as well. Please inquire within.

Benefits : Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability

This job reports to the Commercial and / or Municipal Account Managers

This is a Full-Time position 1st Shift , Weekends .

Number of Openings for this position : 1

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Scheduling Coordinator for Security Company (Operations)

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