What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE - REMOTE position at Top Gun Staffing Group LLC?
About the job Call Center Representative - REMOTE
Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Representative to join their team on a contract-to-hire basis! This position is 100% remote!
In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.
Key Responsibilities :
- Answer incoming calls and respond to benefit-related inquiries from employees and providers.
- Provide detailed information on health, dental, vision, retirement, and other benefit plans.
- Assist employees with enrollment, claims, and benefits-related issues.
- Conduct thorough research to resolve complex benefit questions and issues.
- Educate employees on benefit options and processes.
- Document all interactions and maintain accurate records in the system.
- Collaborate with other departments to address and resolve employee concerns.
- Stay up to date with changes in benefit plans, policies, and procedures.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications :
Hours :
Pay :
22.50 / hour generous benefits package upon conversion.
Salary : $23
