Call Center Representative

Job Description

Job Description

Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Representative to join their team on a contract-to-hire basis! This role will be 100% onsite at their branch office in Exeter, NH.

In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.

Key Responsibilities :

• Answer incoming calls and respond to benefit-related inquiries from employees and providers.
• Provide detailed information on health, dental, vision, retirement, and other benefit plans.
• Assist employees with enrollment, claims, and benefits-related issues.
• Conduct thorough research to resolve complex benefit questions and issues.
• Educate employees on benefit options and processes.
• Document all interactions and maintain accurate records in the system.
• Collaborate with other departments to address and resolve employee concerns.
• Stay up to date with changes in benefit plans, policies, and procedures.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications :

Hours :

Pay :

22.50 / hour generous benefits package upon conversion.

Salary : $23