Customer Care Specialist and Dispatcher

Top Notch Heating and Plumbing stands for excellence in customer service and takes the profession of plumbing very seriously. Our mission is to become the No. 1 plumber in Teton Valley and we know we can get there by hiring the best in the business. That could be you!

3 Reasons You’ll LOVE Working for Us…

1. Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. And for doing a great job, they receive tremendous financial rewards—as well as incredible career satisfaction. This is a workplace you’ll enjoy being a part of.

2. Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don’t, we do whatever is necessary to make them happy they did business with us—so much so that they insist on telling their friends and family!

3. Our company must win! We believe if we’ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win—and be financially successful—to help more customers and provide more opportunity for our employees and their families.

Job Description

In this position, you will support the day-to-day operations of the company and be the primary point of contact for our customers. In this capacity, you will perform a dual role of Customer Care Specialist and Dispatcher. A CCS answers the phone, obtains customer information, books calls, and addresses customer concerns while the Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching Technicians to calls. This role requires the Dispatcher to think critically to ensure they are dispatching the best fit Technician for the call.

The essential functions include, but are not limited to the following:

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.
• Notifying clients ahead of time if the Technician or Comfort Advisor is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
• Debrief Technicians after each call and making sure they collected payment.
• Dispatching all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Managing the dispatch board to keep field personnel on the move and generating revenue.
• Communicating with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Sharing responsibility to ensure that all technicians arrive at their designated appointments on time
• Performing A/P and A/R functions during designated days

Requirements:

• High school diploma/GED required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills, must be able to talk on the telephone for 8-10 hours a day
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level, with coworkers, management, and customers
• Able to work both independently and as part of a team
• Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Experience with Service Titan is a plus

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Professional development assistance
• Referral program

Schedule:

• 10 hour shift
• Day shift
• On call

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Twin Falls, ID 83301: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20