Customer Service Representative – Not A Call Center

Company Description

Top Notch Marketing Solutions, Inc. is an in-store promotional marketing and sales company. Our clients have a huge presence in some of the nation's largest retailers.

We bring the traditional forms of marketing to LIFE by putting PEOPLE inside stores to help customers with any questions they may have and show customers the benefits these clients provide. This face to face method of marketing has a proven track record of success. Due to this success we are a rapidly growing company that is always looking for more.

Job Description

Are you a customer service professional with a “can do” attitude and a passion for people?

Do customers specifically request you based on your great customer service?

Are you looking to join a firm where you’re recognized for your outstanding efforts?

Then you are exactly the type of person that we are looking for!

Top Notch Marketing Solutions, Inc. has an exciting opening at their direct marketing and sales firm in the local area. We are looking for a progressive Customer Service Representative with restaurant, retail, sales or hospitality experience to work with clients from leading industries across the country with a strong focus in the promotional marketing and direct advertising industry. We have developed tailored marketing events and advertising campaigns that allow for a much more personal approach to the development of clients’ brands. We have found that customer service, food service, retail, and hospitality professionals particularly excel in this position because they can provide the personal touch that has made our client’s firm so successful.

This is a full-time, permanent position and our client offers a competitive hourly base plus performance bonuses.

What makes us different?

We recognize that high levels of success are a direct result of great people. Senior management strives to create unlimited opportunities for individuals to achieve their personal, professional and financial goals. As a Customer Service Representative, you will have the opportunity to participate in a comprehensive training program that will encourage competition and train you in every facet of the sales and marketing industry.

Our family-oriented environment is focused on sharing effective techniques, communicating ideas openly, and recognizing accomplishments both large and small. We operate according to a philosophy emphasizing the importance of leading by example and having a comprehensive understanding of the entire business model. The management training program provides exposure to all facets of the campaigns as well as an opportunity for leadership and management positions.

Responsibilities of the Customer Service Representative:

· Liaise directly with consumers and provide outstanding face-to-face customer service to resolve customer issues, recommend our client’s services, and assist clients’ marketing and sales efforts.

· Create a unique customer service experience at in-field campaigns to build brand awareness and customer loyalty.

· Develop, maintain, and grow partner relationships and identify and recommend new business development opportunities.

· Maintain knowledge of marketing processes and knowledge of clients’ products and services. This position includes face to face sales with the consumer

Qualifications

We look for a few critical attributes that each Customer Service Representative must possess:

· Above average people skills

· Excellent leadership abilities

· Great communication skills

· Winning attitude

· Great work ethic and ambition

If you're tired of rotating shifts or "last call" hours, let us be your answer! For immediate consideration please submit your resume online.

Additional Information

• All Training Provided
• Base pay plus commissions 
• Opportunities to earn bonuses
• All growth to management is from within